Juniper support

Call a Specialist Today! This allows your staff to concentrate juniper support running the business, not fixing equipment. Receive best-in-class traditional 24x7 support.

There is an opportunity to support your post-warranty equipment with the help of third-party maintenance TPM. Are you ready to take a different approach to traditional OEM maintenance? Access the solutions you need without unnecessary detours, extended wait times or challenges that halt your day. Conserve your resources and IT budget by making the switch to expert, reliable and flexible support that puts you first. Where is your Juniper hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.

Juniper support

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Recipients of this award are companies that have thoughtful and inclusive human resource practices. Advanced Insight Scripts AI-Scripts on the Junos OS devices automatically collect troubleshooting and diagnostic data based on these triggers juniper support delivers the information to the Service Now console. OEM support vs.

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Juniper Support Portal is your resource for Juniper post-sales support and services. Although the Juniper Support Portal was designed to make it easy to do business with Juniper Networks you might still have questions. Below you'll find some frequently asked questions and answers about the Juniper Support Portal along with a list of known issues. You might just need to refresh it. Skip to Main Content. Home Knowledge Quick Links.

Juniper support

Enabling innovation for cloud operators. Make your network threat aware with Juniper Connected Security. Discover cloud delivered or on-premise offerings. Featured Products. Featured Solutions. Scale business outcomes with Juniper Global Services. Explore options and offers to connect with the networking solution you need. Apply cloud principles to metro networks and achieve sustainable business growth. Unlock the full power and potential of your network with our open, ecosystem approach.

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Increase your operational effectiveness and lower operational expenses by using Service Now to reduce the time needed for problem identification, troubleshooting, and communication with Juniper Networks technical support. The Juniper Case Attachment Suite includes several tools that automatically scan files and determine root cause. Juniper Networks will deliver FRU replacements to the shipto address, 24 hours a day, 7 days a week, within 4 hours of issuance of RMA In advance of receipt of defective hardware. To ensure that JTAC responds as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues. Network intelligence with minimal physical administration and rapid notification of specific network incidents reported in real time; allows incidents to be identified and resolved sooner than with traditional technical support reporting methods. Reporting can also be consolidated by device or group of devices. Inventory management assistance Automatically collect and record the most up-to-date device inventory information including device name, software version, platform, serial number, and chassis inventory details for all devices managed by Service Now. Our team of technical experts can help you determine what equipment is best to remain on OEM maintenance or switch to TPM. If you are still researching, explore our resources for more information on streamlining your data center support. After years of poor communication, missed service level agreements SLAs and delayed […]. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we.

Enabling innovation for cloud operators.

Average minute engineer callback. Juniper Networks provides you with access to all new software releases as soon as they are made available for general release. This service will truly help you optimize your budget dollars and extend the life of technology hardware. The Junos Space Service Now reporting interface aggregates and analyzes a myriad of data and information from your network, and displays reporting specific to each incident. Are you ready to take a different approach to traditional OEM maintenance? Enable more personal, proactive, and efficient management of product support needs. Juniper incorporates advanced automation and big data tools within its support processes to ensure results are achieved quickly and accurately. Support options: Third-party maintenance Action: Take the time to determine if a hardware refresh is the best decision for your business needs. This includes information such as the device name, software version, platform, serial number, and chassis inventory details. If you are still researching, explore our resources for more information on streamlining your data center support. This information is available for review and automatically included in the diagnostic information when a trouble ticket is opened with JTAC via the incident management functionality. The intelligent reports above are generated based on information collected through Service Now from devices on your network. Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. Leverage the capabilities of Junos Space Service Insight technology to deliver notification on new reported critical and major product bugs that may impact your network. Select the year below to discover equipment support options and the next steps for your equipment.