Sky multiroom not working

Sign in to get your answer quicker. Second multi room suddenly stopped being able to record or live pause. Thank you, I have completed the manual backup but it will not let me reactvate my viewing card.

Sign in to get your answer quicker. Amandastang More information is needed as we can't start to provide help from the info currently provided. Amandastang Have you tried rebooting your main Q box ie putting your box into Standby then switching it off at the wall for 30 seconds switch it back on then follow the on screen instructions. Try a Network Reset on the mini. Highlight Status and then select Reset on the right hand side.

Sky multiroom not working

There is no denying that Sky Q is a great system and perhaps the best part for me is the fact is that the new version of Sky multi-room called Multiscreen now connects wireless. But, there can be problems with this new set up. In this article we discuss what could be the cause of your Sky mini-box not working or connection issues you may be experiencing, together with tips and advice to hopefully assist you in fixing these problems. Before we progress I think it will be helpful to discuss how the Sky Q wireless connection works between the main Sky Q box and the mini-boxes. I have already written an article on how Sky Q works so I will keep this brief here. As there is no switching at the LNB as there was was previous Sky systems. The same connections can be used to feed to multiple satellite tuners. You do not need separate satellite connections for every Sky box. The Sky box is connected to your broadband router. This is essential for Sky Q multi-room with the mini-boxes but not always necessary if you just have the main Sky Q box. The Sky Q box connects over a 5Ghz mesh network to the mini-boxes. This allows the mini-boxes to be assigned an IP address. As mentioned above, the Sky Q system works over a 5Ghz mesh network. This means that all boxes need to be within the range of the main box or another Sky Q product. As with all wireless systems, you can run into trouble when you are beyond the range of the wireless signal which may cause the signal to drop out or not connect at all.

Post 1 of Have rebooted both sky Q boxes and multiroom box and pressed manually the wps box on both boxes to get them paired up. Sign in to get your answer quicker.

Sign in to get your answer quicker. We have sky multi room in 2 rooms, one upstairs, one down. Since we moved to sky fibre the one upstairs keeps on freezing with both live tv and also streaming on things we have recorded. We have re-set the box a number of times, we have re-joined the internet and we have disconected it as well but the issue is still there and now we cannot watch any tv upstairs as its just not watchable. Answered View answer in the context of this discussion. First try rebooting the main Q box and then when this is completely back up and running reboot the minis To reboot press Standby on your Sky Q remote if the box responds to the remote , and then switch off and unplug at the mains. Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.

Sign in to get your answer quicker. All works fine on the main box! I have tried switching off and on, doing a software update on the box and reactivating the viewing card several times all to no avail. I have escalated your post to the Community Messaging Team This link explains the escalation process. Thanks for escalating this. Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out.

Sky multiroom not working

Sign in to get your answer quicker. Sky multi room box not working. Tried all the usual reboot options numerous times but it's still not working. First try rebooting the main Q box and then when this is completely back up and running reboot the mini. To reboot press Standby on your Sky Q remote if the box responds to the remote , and then switch off and unplug at the mains. Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.

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Hopefully someone will split this out into its own thread as it's not related to the OP's issue but you probably ended up here because of the suggested topics that come up when you type in a subject. I have tried the help advice remove card etc. Start a new discussion On average, new discussions are replied to by our users within 90 minutes New Discussion. Post 1 of 5. Post your comments below, it helps future readers see the benefit of the question asked and the answer given. Providing you are patient, I endeavour to answer all of these personally myself and I try to help if I can. Reboot the mini as above. Tuckmill54 wrote: No satellite connection Tuckmill54 Are you seeing a No satellite signal message on the screen? Wondering if I need to move to a better internet channel to stop it? Search Sky Community linear-search Created with Sketch.

Sign in to get your answer quicker. Second multi room suddenly stopped being able to record or live pause. Thank you, I have completed the manual backup but it will not let me reactvate my viewing card.

Was this discussion not helpful? Sky Q. Did you mean:. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription. Post 5 of 5. Topic Author. March 9, Post 3 of 5. Hi, Recently the second box keeps losing connection, shutting off to a blue screen, and saying it can't be used. If you do this make sure you press the Sky router WPS button and not the router reset button. Highlight Status and then select Reset on the right hand side. Thanks for escalating this. Sign In.