Jira resolve issue screen

Now this pop upi does not appear, gone. Any idea to make it re-appear again? You must be a registered user to add a comment.

Learn more about Jira Cloud products, features, plans, and migration. Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags. Control who has access to your Jira Cloud products and give them the right permissions to perform their role. Learn how to set up, customize, and manage Jira Cloud projects. Explore issues, issue types, issue custom fields, issue screens, custom field context, and issue field configurations in Jira Cloud. Define the lifecycle of your work and learn about issue workflow schemes and the issue collector. As a Jira administrator, you can use screens to group all available Jira application fields and control which fields are displayed to your team at different stages of your workflow like when creating, editing, or resolving an issue.

Jira resolve issue screen

Learn more about Jira Cloud products, features, plans, and migration. Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags. Control who has access to your Jira Cloud products and give them the right permissions to perform their role. Learn how to set up, customize, and manage Jira Cloud projects. Explore issues, issue types, issue custom fields, issue screens, custom field context, and issue field configurations in Jira Cloud. Define the lifecycle of your work and learn about issue workflow schemes and the issue collector. The Default Screen is used for the default issue operations for creating, editing or viewing an issue. The Workflow Screen is used for the transition view for the default Reopen Issue transitions, originating from the Resolved and Closed steps and Close Issue transition, originating from the Resolved step in Jira's default workflow. Add a name and description that describes when this screen should be used. Next to the relevant screen, click Edit to update the name or description. Next to the relevant screen, click Copy to enter a new screen name and description. Please note that screens associated with a screen scheme or workflow transition cannot be deleted. Tabs can also be used to help group related fields.

Rising Stars are recognized for providing xlilanyaa answers to other users. Top groups groups-icon. Explore issues, issue types, issue custom fields, issue screens, custom field context, and issue field configurations in Jira Cloud.

Before tickets are completed, we have a workflow that transitions to the Resolve Issue Screen and agents complete the fields on that screen and the ticket is closed. This is working fine. My question is, is there a way to modify this screen and add additonal fields that the agent must complete before the ticket can be closed, e. Yes, you can add fields to resolution fields. I would question "have you updated the knowledge base documentation" type fields though. All you're going to get is a pile of identical information that tells you absolutely nothing about what "resolved" really means. All you're doing is asking users to tick boxes that are not going to be of any use.

Learn more about Jira Cloud products, features, plans, and migration. Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags. Control who has access to your Jira Cloud products and give them the right permissions to perform their role. Learn how to set up, customize, and manage Jira Cloud projects. Explore issues, issue types, issue custom fields, issue screens, custom field context, and issue field configurations in Jira Cloud.

Jira resolve issue screen

The third rule is…. Type of project. User role. Jokes aside, the Resolution field is one of the most important fields in Jira for many reasons. We will come back to this shortly. In addition, the second best reason is to avoid having multiple final statuses which indicate that no more work has to be done for these issues. If that would seem confusing to you, try to imaging how the end user would feel if they would see a bunch of final statuses to choose from.

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Community Leaders are connectors, ambassadors, and mentors. You must be a registered user to add a comment. Yes No It wasn't accurate. This will lead to confusion and is strongly not recommended. Add a field 1. Jira Service Desk. Become a leader. Explore more Configure issue screens Manage screen schemes Manage issue type screens Configure issues to track individual pieces of work Configure issues Configure issue types Manage issue screens Configure issue custom fields Configure custom field context Show more Community Questions, discussions, and articles. Before tickets are completed, we have a workflow that transitions to the Resolve Issue Screen and agents complete the fields on that screen and the ticket is closed. Delete a field Hover over the field and click Delete that appears. To make a tab show up, make sure it has a custom field with a type such as Text or Select and that the field has a value. Ask a question Get answers to your question from experts in the community. Products Jira. Top groups groups-icon. Explore issues, issue types, issue custom fields, issue screens, custom field context, and issue field configurations in Jira Cloud.

Albert Hauksson Published on 18 March Back to blog. Team Management.

Start a discussion Share a use case, discuss your favorite features, or get input from the community. However, the fields won't be visible to the user until Time Tracking is reactivated. Modify Resolve Issue Screen. Also, it is advised to use the Workflow Validator or Condition to ensure that resolution is set even when the issue is transitioned from API. Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags. To configure the layout of the new Jira issue view —which fields appear and the order they appear in—open an issue and choose Configure at the bottom-right. Answers, support and inspiration. It wasn't relevant. If none of the fields on a tab contain data then the tab is not shown. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Any idea to make it re-appear again?