Cant sign into max on roku

When I try to login on MAX, Roku does not take the password it's 8 characters long and returns an error message saying that I have to enter a 10 character password.

Max launches, but the user must then enter their email and password. However, text entered using the mobile app keyboard is not entered in the fields for user email and password. Max customer service claims this is a Roku problem, not a Max problem. Hi Nycgato. Have you tried using the Roku remote? Once my password was updated, I was able to log in without any problems..

Cant sign into max on roku

Still cannot login to Max app from TV via Roku. Has anyone solved this? I'm going to just cancel Max altogether if it can't be accessed from Roku TV. Unable to delete the original post. I was able to login to MAX after midnight. Apparently it wasn't functional until after midnight of May View solution in original post. If you scan the code, it asks you to choose your provider, which if you're like me and have an account with HBO directly, is useless. Hi Wendy In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

Choose Add channel. Same here. Click Settings.

I tried to connect through provider. I went through the steps, but the app never moved past the screen that gave the number to enter on the website. I tried to enter the user name and password. After I did this, the MAX channel exited. Now, I can no longer launch the MAX channel.

Still cannot login to Max app from TV via Roku. Has anyone solved this? I'm going to just cancel Max altogether if it can't be accessed from Roku TV. Unable to delete the original post. I was able to login to MAX after midnight. Apparently it wasn't functional until after midnight of May View solution in original post.

Cant sign into max on roku

Max is a subscription video streaming service that gives access to the full HBO library, along with exclusive Max Originals. Your Roku probably isn't covered against mishaps and malfunctions. And the good news is that it covers devices you already use ie. For kids, you can create specific profiles. They will limit the content that the child sees, but also will disallow playback of certain types of shows and movies by rating.

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Hi Monsterji ,. Use limited data to select advertising. In Google Chrome, choose the Menu icon top right. Luckily, there are plenty of quick fixes you can do to get back to watching your favorite movies and shows. In Firefox, choose the Menu icon upper right and choose Settings. Here's how: On the Sign in to Provider screen, choose Connect. To do this, open a browser and search for 'Internet speed test'. Wait 10 seconds and then turn your device back on. It works on Guest Mode. Scroll to the right and click Sign Out. I lost my remote--that's why I was using the Roku iPhone app as my remote--but I ordered a new remote. Clearly, an app that fails to login fails the quality test. Update your browser. Choose Remove to confirm.

Discovery WBD confirmed it was aware of the problems users were facing, and that HBO Max subscribers would continue to be migrated over to the new service in the coming days.

Max will send a verification code to your account email address. You can find this underneath Privacy and Help. Measure advertising performance. Roku Community. This article has been viewed 20, times. Did you mean:. Roku Community Moderator. Highlight the channel tile on your home screen and press the Star button on your Roku remote to open the Options menu. If you don't have an account yet, signing up for one is easy. To sign in to a different Max account, choose your profile upper right and then Sign Out. So don't try and pass it off onto someone else.