Bt cordless phone troubleshooting

Go to Solution. Thank you for rasing this. I'm sorry to hear your having issues your recently purchased BT product.

There can be several reasons why you can't make or receive calls. There can be several reasons for this. If the link still isn't restored, you'll need to re-register the handset to the base. For how to do it, see the user guide. All landlines have a REN Ringer equivalence number given to them. The standard number for a residential line is a REN of four. Carefully check the total REN connected to your line.

Bt cordless phone troubleshooting

If your handset won't switch on, there are some quick and simple things you can check. Follow the steps for the handset you're using:. If your handset won't charge, check that it's correctly positioned in the charging base, that the base is connected to the power plug and the mains electricity supply is turned on. You could also try using a different set of rechargeable batteries. If this doesn't work, follow the steps below for the handset you're using. Also see Digital Voice: How do I set up my service? Report and fix your landline problem. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment. If you can't connect to your BT Broadband, you can also do all of this using your mobile internet connection. Visit our contact pages for other ways to get in touch. Ask the BT Community.

Please select one feedback option. The standard number for a residential line is a REN of four. All landlines have a REN Ringer equivalence number given to them.

If your cordless phone shows "Searching", "Base" or "Range Out" it means your phone has lost its link with the base. Try the following:. Ask the BT Community. Contact us. Why does my cordless phone keep showing "Searching", "Base" or "Range out"? Try the following: If your cordless phone shows "Searching", "Base" or "Range Out" it means your phone has lost its link with the base.

Our product pages give you product specifications, links to user guides and other documentation, plus helpdesk and support information where applicable. Charges may apply. BT quick set-up user guide. BT product specification sheet. Replacement parts including batteries, line cords and additional handsets are available from the product helpdesk. Ask the BT Community. Contact us. Product details. Cordless phone with answer machine Easy to read 1. Troubleshooting tips Why can't I make or receive telephone calls?

Bt cordless phone troubleshooting

Cables, poles, cabinets and manholes are looked after by Openreach. Openreach want to know if any part of their network outside the boundary of your property has the potential to be a danger to the general public. If the problem is with your own BT line or service it's worth trying our landline troubleshooter to test your line and run through some quick checks. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment.

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Firstly, Try rebooting the handset having the issues by holding down the power button. Message 1 of 3. Check it isn't switched on. Contact us. Was this answer helpful? Need more help? Reset settings back to default? Visit our contact pages for other ways to get in touch. This will change the settings back to the factory default. This includes phones, separate answering machines and fax machines. Make sure you are using the phone line cord that you received in the box with the phone. Try the following: If your cordless phone shows "Searching", "Base" or "Range Out" it means your phone has lost its link with the base. Need more help? I found it difficult to follow. Hi conrail Thank you for rasing this.

If your handset won't switch on, there are some quick and simple things you can check. Follow the steps for the handset you're using:. If your handset won't charge, check that it's correctly positioned in the charging base, that the base is connected to the power plug and the mains electricity supply is turned on.

On some phones you can check this from a BT Services button on the handset or you can call your service provider. You can buy microfilters from www. This is usually the one nearest the front door. Thanks for your feedback. Print these instructions. If you reset the base settings all the base settings will return to their default settings, e. You can change this to your own preferred 4-digit code. If these checks don't help, please contact the helpdesk for your model of phone. Try connecting another known working phone to the socket. Tell us how we can improve this article Select an option that apply: it's too long.