Your computer trusted platform module has malfunctioned

Most of you might not know what the Trusted Platform Module is. Developed for improving security, TPM is a microchip embedded within the motherboard. It is designed to focus on security-related features, which include storing data.

Sometimes, the TPM may malfunction, resulting in users not being able to access applications such as Outlook or Microsoft Office. Thankfully, there are quite a few ways you can fix the TPM malfunctioning error. The first step in resolving common Windows errors is to perform a clean boot to check whether third-party software is causing the issue. It's not unusual for third-party software to conflict with your Windows PC. Here's how you can clean boot your PC:.

Your computer trusted platform module has malfunctioned

We will show you how to fix it. You may also see error codes like , , and accompany it. Make sure to re-activate your Microsoft products after each fix. That allows you to re-activate your Office apps with a fresh slate. Download the Support and Recovery Assistant from the Microsoft website. Run the downloaded executable file and select Install. The Support and Recovery Assistant will launch soon after. Pick Microsoft Teams or Outlook if the issue is limited to either product. Select Restart to complete resetting the Office activation state. Third-party security software tends to create various errors while activating Microsoft apps. If you use an anti-malware utility on your computer, briefly disable it and check if that makes a difference.

You may also get an organization prompt, select Yes to "Allow my organization to manage this device. Note Some of these troubleshooting methods can only be performed by a Microsoft admin. How to disable Microsoft Family features?

March 11, Are you trying to recover or access your Microsoft Account? Please keep in mind that the Microsoft account recovery process is automated, so neither Community users, Microsoft moderators, nor Microsoft live support will be able to assist in the process. February 27, Ask a new question. Outlook with Office account keeps prompting for password. After entering it, an error pops up "Your computer's Trusted Platform Module has malfunctioned.

Although the actual reasons for the error are still unknown, we conclude several effective and proven fixes after analyzing extensive user reports on answer. Outlook with Office account keeps prompting for password. If this error persists, contact your system administrator with the error code It affects Outlook login only. So, you need to check if your TPM is working properly. If not, you can back up your data and clear TPM.

Your computer trusted platform module has malfunctioned

Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Windows automatically initializes and takes ownership of the TPM. There's no need for you to initialize the TPM and create an owner password. If you find that Windows isn't able to initialize the TPM automatically, review the following information:. If you have Windows 11, the initialization of the TPM can't complete when your computer has network connection issues and both of the following conditions exist:.

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You can remove the credentials if you cannot access your Outlook due to the TPM errors. Microsoft Outlook Exchange Error You may receive an Outlook error that is labeled after a system board replacement. You can log in as a different administrator or do this using network share. The error verbiage is "Your computer's Trusted Platform Module has malfunctioned. To do this, you need to look out the steps displayed below:. Select the work or school account you use to sign in to your Microsoft apps and select Disconnect. Select Clear and restart to confirm you want to reset the security processor on your Windows PC. For detailed steps to do this, see Re-enable or re-register the device. To do so, you just need to select Update driver in Step 2 and follow the on-screen prompts to complete the update. With an overview of the errors that explain the error type, a list of solutions was put in focus. Here's how you can clean boot your PC: In the Start menu search bar, type sysconfig.

TPMs have two modes, 1. TPM 2.

Step 1. In the Registry Editor window, locate the following path via the left navigation bar. Then, type tpm. Then, type regedit and press Enter. Select Restart to complete resetting the Office activation state. If this error persists, contact your system administrator with error code " Figure 1. Thanks for your feedback, it helps us improve the site. This is how you can do it:. This will essentially help you keep the TPM device drivers up-to-date and running. If you use an anti-malware utility on your computer, briefly disable it and check if that makes a difference. It affects Outlook login only. If this error persists, contact your system administrator with the error code Table of contents Exit focus mode. If this error persists, contact your system administrator with error code " after a system board replacement.