Xbox request refund

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Home Home. Digital Game Purchase Refund Terms. Sign in to Xbox on your device. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below. Xbox subscription cancellations and refunds.

Xbox request refund

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in. Sign In. Refund eligibility. For single-use items like consumables and in-game currency , your request is likely eligible only if the consumable was not redeemed or used. There are often limits on the number and type of refunds allowed and the monetary compensation that we can provide to each purchaser in a given year. We provide digital game product refunds as part of a consistent and reliable buying experience. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally required.

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Xbox Owners have the option to buy Xbox games from physical stores and return them if they are unsatisfied. However, returning games is not an option for those that own the Xbox One S or the Xbox Series S since they rely entirely on digital purchases. Fortunately, all is not lost, as Xbox owners who have made digital purchases can get a refund on a game. While it may seem complicated, it is actually pretty straightforward. To simplify things, this guide will cover everything there is to know about refunding a game on Xbox and other valuable tidbits. When a refund has been approved, Microsoft will return the money in a few business days on the same payment method that was used to purchase the game in the first place. As mentioned above, getting a refund is not complicated, but certain criteria must be met for success.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. If you have purchased Microsoft or Office, learn how to download or install Microsoft or Office. If you cancel a subscription in the following countries, you may be entitled to a prorated refund. Any subscription length - Canada, Israel, Korea, and Turkey. If you purchased a product or service from another organization, contact them to inquire about returns or refunds. For detailed info about the return and refund policy, see Microsoft Terms of Sale.

Xbox request refund

The Xbox ecosystem features thousands upon thousands of games, DLC and in-game purchases, apps, subscription services, and more, all of which are available to players and provide endless ways to have fun. There are times, however, when a purchase doesn't pan out as expected. If the game or game purchase is broken and doesn't work, doesn't deliver what it promised, or simply doesn't appeal to the purchaser, Microsoft provides methods with which players can seek a refund or cancellation. Even the best Xbox games can be refunded if you have reason. Players may not always have these options available to them there are rules and requirements in place to prevent abuse , but players can often get refunds or easily cancel unwanted subscriptions straight from their Xbox console, or through their Microsoft Account online. Here's everything you need to know about requesting refunds for Xbox games, game purchases, and subscriptions. When investing in the expansive Xbox ecosystem, it's inevitable that mistakes will eventually be made. A product may be bought that doesn't work as planned or is genuinely broke like Cyberpunk on consoles at launch ; you may make a purchase and then realize you bought the wrong thing or made a mistake; a child or another Xbox user in your household may accidentally make a purchase from your account; and any other reason that would lead you to pursue a refund from Xbox and Microsoft. Microsoft makes the process of refunding Xbox games and game purchases easy, but that doesn't mean there aren't any restrictions on using the service.

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If you purchased a product or service from another organization, contact them to inquire about returns or refunds. Sign in with Microsoft. Yes No. If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches. Sign in to Xbox on your device. Any additional feedback? The price of my subscription changed. Consumer and Regulatory Information. There are often limits on the number and type of refunds allowed and the monetary compensation that we can provide to each purchaser in a given year. Clear instructions. Microsoft Tech Community.

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Refunds are generally processed within 3—5 business days and are applied to the original payment option. Microsoft subscription benefits. Need more help? For more info, see:. We provide digital game product refunds as part of a consistent and reliable buying experience. Payment options and updates. You can start the refund request process for any Digital Game Product by signing in to the account that made the purchase at the page link below. To cancel:. Pictures helped. Provide the reasons for your request and select Next. If we grant refund approval, you'll see the refund being processed on your Microsoft account, and you'll no longer be able to use the content. Visit the links below to find out about refunds for other types of products:. I'm paying for another person's subscription. We commit to clearly communicating our policies and making our processes simple and easy to understand. Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.