Xbox refunding

Home Home. Request a refund for digital games. Questions about a refund email?

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for your return, contact support. You can request a return or exchange on your Microsoft account Order history page. Open Order history.

Xbox refunding

Home Knowledge Base Xbox. The Xbox refund policy is quite straightforward. Microsoft allows for the return of digital game products, as long as the refund request is made within 14 days of the purchase date. The eligibility for a refund also hinges on meeting certain criteria that Microsoft has put in place. When cancelling an Xbox subscription , users can opt to turn off recurring billing. This stops future charges and lets you enjoy the subscription benefits until the expiration date. In certain cases, you might even be entitled to a refund upon immediate cancellation. To keep the process running smoothly, it is advisable to request refunds promptly and provide clear reasons for the return. Patience is key, and following up may be necessary if you do not hear back within the expected time frame. The policy is designed to help protect you as a consumer while also setting clear boundaries to prevent abuse of the system. Each category follows certain rules that consumers need to be aware of before initiating a refund request. To be eligible for a refund on digital games and additional content, it is necessary that the request is made within 14 days of the purchase , and the game has been played for less than 2 hours. This applies to digital purchases linked to your Microsoft account , ensuring a reliable buying experience. If you wish to cancel services like Xbox Game Pass or Xbox Live Gold , turning off recurring billing is the first step.

In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law.

Home Home. Xbox subscription cancellations and refunds. You can cancel an Xbox subscription at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded. In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:. Available for the last subscription renewal charge for subscription terms greater than one month.

After all, no one should have to settle with buying a broken or unfinished gaming experience. Thankfully, Microsoft does have refund policies in place to help take the sting out of such a purchase, and help you and your wallet rest easier. The ever-popular PC platform allows you to refund a game within 14 days of purchase, so long as the title has been played for less than two hours. If these criteria are met, Steam will usually authorize the refund even if the reason is dissatisfaction with the product. On Xbox, digital purchases are usually considered final. In rare cases, such as with the bug-ridden launch version of Cyberpunk , Microsoft will relax its rules on refunds. However, this is only if the company deems a product not fit for purchase. For an Xbox refund, the product must be demonstrably faulty, or purchased either by mistake or by someone else accessing your account. Examples of eligible refunds include not being able to launch the game from the dashboard, severe bugs or glitches rendering a game unplayable, or - as mentioned - purchasing the wrong game or version of a game , or a third-party buying the product without your consent.

Xbox refunding

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. If you have purchased Microsoft or Office, learn how to download or install Microsoft or Office. If you cancel a subscription in the following countries, you may be entitled to a prorated refund. Any subscription length - Canada, Israel, Korea, and Turkey. If you purchased a product or service from another organization, contact them to inquire about returns or refunds.

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When seeking a refund from Xbox for any purchase, understanding the steps involved is crucial. Microsoft might offer a replacement product or a refund once the return is received and processed. Each category follows certain rules that consumers need to be aware of before initiating a refund request. Disability answer desk Accessible help and resources to get your Xbox questions answered. Microsoft Store Microsoft account Microsoft account dashboard More For pre-sales support, or issues with purchasing, contact Sales support. Send feedback to Microsoft so we can help. Available for the last subscription charge. Related topics. Microsoft Store Terms of Sale. Sign In. To download already purchased apps and games, go to your Order history. Microsoft Store and billing help. Refund Request Process.

Home Home. Request a refund for digital games.

To start your refund request, sign in. Yes No. If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at:. Return labels expire after a certain time, contact Sales support for assistance. Was this information helpful? Visit the links below to find out about refunds for other types of products:. Refund Eligibility. You can request a return or exchange on your Microsoft account Order history page. Microsoft subscription benefits. Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund. For any issues related to refunds of Xbox digital games or your Xbox account , they offer guidance. Getting your Xbox device serviced. If your request is denied, you can contact Xbox support for further options. This section guides you through the Xbox refund procedure, including how to submit a refund request, how to track it, and how to cancel orders if needed.