Xbox refund

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Home Knowledge Base Xbox. The Xbox refund policy is quite straightforward. Microsoft allows for the return of digital game products, as long as the refund request is made within 14 days of the purchase date. The eligibility for a refund also hinges on meeting certain criteria that Microsoft has put in place. When cancelling an Xbox subscription , users can opt to turn off recurring billing. This stops future charges and lets you enjoy the subscription benefits until the expiration date. In certain cases, you might even be entitled to a refund upon immediate cancellation.

Xbox refund

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for your return, contact support. You can request a return or exchange on your Microsoft account Order history page. Open Order history. For detailed information about return and refund policies, see Microsoft Terms of Sale. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3—5 business days after we receive your item and find it eligible for a return. Refunds are applied to the original payment option. Return labels expire after a certain time, contact Sales support for assistance. In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, please wait a few days. Refunds are generally processed within 3—5 business days and are applied to the original payment option.

This takes you to the refund page where it gives you information about the process.

When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry. If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page. Open Order history. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days.

After all, no one should have to settle with buying a broken or unfinished gaming experience. Thankfully, Microsoft does have refund policies in place to help take the sting out of such a purchase, and help you and your wallet rest easier. The ever-popular PC platform allows you to refund a game within 14 days of purchase, so long as the title has been played for less than two hours. If these criteria are met, Steam will usually authorize the refund even if the reason is dissatisfaction with the product. On Xbox, digital purchases are usually considered final. In rare cases, such as with the bug-ridden launch version of Cyberpunk , Microsoft will relax its rules on refunds. However, this is only if the company deems a product not fit for purchase. For an Xbox refund, the product must be demonstrably faulty, or purchased either by mistake or by someone else accessing your account. Examples of eligible refunds include not being able to launch the game from the dashboard, severe bugs or glitches rendering a game unplayable, or - as mentioned - purchasing the wrong game or version of a game , or a third-party buying the product without your consent. Cancelling a pre-order is thankfully much simpler.

Xbox refund

Home Home. Digital Game Purchase Refund Terms. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below. Xbox subscription cancellations and refunds. Help with giving digital games as gifts. Pre-order Xbox digital games in the Microsoft Store. Microsoft Store Terms of Sale. Statement of Values. We commit to clearly communicating our policies and making our processes simple and easy to understand.

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In certain cases, you might even be entitled to a refund upon immediate cancellation. Previous Previous. The downside of this is how easy it is to make impulse buys. Any more feedback for Microsoft? Microsoft Tech Community. In fact, there are only two:. On the page that opens up, you will see all your Xbox purchases. Your IT admin will be able to collect this data. Ask the Microsoft Community. Request a refund for digital games. What's covered under digital game products. Here are the best titles you can play right now.

Games are a wonderful thing, but sometimes they fail to live up to expectations, or in some situations, are downright broken. To no surprise, you'll probably be looking to refund the game if you hit this wall, but unless you know what to do, it's not as simple as you may expect. To start, there are some important terms and conditions worth noting.

For digital products purchased from Xbox, such as games or downloadable content, Microsoft allows refunds under certain conditions. Easy to follow. In certain cases, you might even be entitled to a refund upon immediate cancellation. However, Microsoft should also send you an email to answer your refund request. Not enough pictures. Cancel your Xbox subscription on the web. Terms and refund policies. Xbox subscription cancellations and refunds. PC Expand child menu Expand. Things often go a lot faster when we know you. It should display the latest updates regarding your refund. Consumer and Regulatory Information. To refund a game on Xbox:.