Xbox marketplace refund

Home Home. Digital Xbox marketplace refund Purchase Refund Terms. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below.

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited.

Xbox marketplace refund

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for your return, contact support. You can request a return or exchange on your Microsoft account Order history page. Open Order history. For detailed information about return and refund policies, see Microsoft Terms of Sale. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3—5 business days after we receive your item and find it eligible for a return. Refunds are applied to the original payment option. Return labels expire after a certain time, contact Sales support for assistance. In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law.

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Xbox Owners have the option to buy Xbox games from physical stores and return them if they are unsatisfied. However, returning games is not an option for those that own the Xbox One S or the Xbox Series S since they rely entirely on digital purchases. Fortunately, all is not lost, as Xbox owners who have made digital purchases can get a refund on a game. While it may seem complicated, it is actually pretty straightforward. To simplify things, this guide will cover everything there is to know about refunding a game on Xbox and other valuable tidbits.

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in. Sign In. I don't see a purchase in my order history.

Xbox marketplace refund

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If Xbox discovers that solicitation has occurred, an offending player might be banned permanently from the Xbox network. Refunds are applied to the original payment option. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Microsoft Insiders. If your account shows that no Xbox subscriptions are set to renew but you still see a charge on one of your cards, your payment option may be associated with another Microsoft account holder who has an Xbox subscription such as another member of your Xbox family group. Open Order history Select the relevant item and choose Request a refund. Your reasons for requesting a refund can vary from accidental purchases, billing errors, to content simply not working as expected. Chat online or request a call if available. If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page. If contact us isn't working the way you expect, try the disability answer desk option on this page. Open Order history. To start your refund request, sign in. We commit to clearly communicating our policies and making our processes simple and easy to understand.

When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below.

Microsoft training. Gift cards and Microsoft account balances. If you don't have the order number, wait a few hours and then check back again you may need to refresh the page. If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Still need help? Tips for safer shopping — in person or online. You can continue to use the subscription's benefits until it expires. Related topics. When you request a refund for these products, and depending on the purchase or content type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product. To protect customers and developers, we provide a safe and secure way to make purchases in the Microsoft Store. To learn more, visit:. Request a refund for digital games. Marketplace theft. Settings, apps, and games in Microsoft Store.