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Discover what our all-in-one IT solution can do for your business. Try free, www.fastsupport.com download. Does your version look different? Using the GoToAssist Customer Attended Standalone application can make joining attended support sessions easier than ever before.

Discover what our all-in-one IT solution can do for your business. Try free. Learn how to download and install the GoToAssist Expert desktop app from various browsers. When you download the GoToAssist Expert desktop application so that you can host support sessions , an installation package including the GoTo Opener application will be downloaded onto your computer. By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed.

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Administrators can deploy within restricted environments - Administrators who support end-users in a restricted environment e.

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Discover what our all-in-one IT solution can do for your business. Try free. Setting up unattended access on a customer's computer or server allows you to access their computer when the customer is not sitting in front of it, enabling you to provide unattended technical support at any time. Computers that have unattended access set up are known as unattended support computers. By setting up unattended access, the GoToAssist Customer desktop application will be downloaded on the customer's computer, and the computer will be listed in the Inventory and on the Dashboard and Devices pages. With security in mind, unattended access cannot be set up without permission from your customer. See Start unattended support sessions for more information about connecting to unattended devices. Access to the Unattended Support feature including those described here is dependent upon your user group settings or your individual user settings , which are set by your administrator. Does your version look different? This method requires the customer to be physically present at the computer during the setup process.

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Discover what our all-in-one IT solution can do for your business. Try free. The GoToAssist Customer desktop application can be downloaded onto a customer's computer to enable agents to connect to them via attended or unattended support sessions, which includes the following:. Additionally, customers have the option to download the GoToAssist Customer Attended Standalone application to join support sessions, and the same GoToAssist Customer toolbar will appear.

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Download and run the app You can download the GoToAssist Customer Attended application as follows: Note: This application does not require administrative rights to use. For detailed installation instructions, please see below. We are currently experiencing an unplanned outage for this product. While both applications provide the same ability to join a support session, the differences between these two apps are based on how they become introduced to a customer's computer, and how they behave once they appear. It must be installed on your computer, even if the GoToAssist Expert application is already installed. View Service Status. If needed, click Start Session in the browser window to restart the download. It can be launched only from the location where it has been saved. Using the GoToAssist Customer Attended Standalone application can make joining attended support sessions easier than ever before. Click Download. GoToAssist Customer Desktop app - This app is downloaded and installed onto the customer's machine when they join an attended support session, or an agent has set up unattended support on their computer. About the installation package The installation package includes the following components: GoToAssist Expert desktop application This is the main software that you use to host support sessions and connect to your devices i. Save the executable. Does your version look different?

Discover what our all-in-one IT solution can do for your business.

For detailed installation instructions, please see below. Does your version look different? About the installation package The installation package includes the following components: GoToAssist Expert desktop application This is the main software that you use to host support sessions and connect to your devices i. Note: If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process each time you start a support session from the web app. Continue to instructions for each web browser , then on to Step 4 to complete the download and installation steps. When a customer has limited permissions, the session will run as an application rather than a service. These instructions apply to Windows agents only. Note: You can save it to your desktop for easy access, or a shared location on your network drive to allow multiple users to access it. Administrators can deploy within restricted environments - Administrators who support end-users in a restricted environment e. Once you have downloaded the GoToAssist Opener. If prompted by User Account Control, click Yes. By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed. View Service Status. Additionally, you can view the System requirements for agents.