Videotron internet customer service

Our goal is to migrate all our services to this user-friendly platform.

Ask questions or explain the matter to the Videotron Business Customer Service agent who answers your call. Most problems can be addressed during this step. If you are not satisfied with the answer or the proposed solution, proceed to step 2. If you were not satisfied in step 1, please send an email to our specialized agents by filling the form. If you were not satisfied in step 2 and you wish to file a complaint through the mail, please send an letter following the instructions below. Your inquiry will be handled within 48 hours of receipt by a specialized agent who will handle your request.

Videotron internet customer service

Changes have been made to Voicemail. Learn more. Log in. Connection support. Discover the legal information concerning the regulations, terms, and conditions surrounding our Internet, Television, Mobility, Helix, and Home Phone services. Discover our telecommunications solutions adapted to people with visual, hearing, cognitive, or physical impairment, or with a language disorder. Enable Parental Control on your Wi-Fi network and TV to ensure safe and appropriate entertainment for younger children. How to enable Helix Fi Parental Control. In order to continue to meet all your needs and offer you innovative products and an increasingly reliable, powerful network, we may need to adjust the rates of some services. See more details. Do your services now seem too expensive? Take a few minutes to assess your needs. Connect a device to the Helix Wi-Fi.

Consult the Business Support specialized for businesses and find help and solutions adapted to your needs and issues. Our goal is to migrate all our services to that platform.

Check out our Connection support. Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. You can choose the Videotron Simplified Payment option when you purchase a new phone and subscribe to one of our Mobile plans with a month agreement. The cost of your phone is then divided into 24 affordable monthly payments with no interest and no deposit. At the end of the 24 months, your phone is fully paid and only your Mobile plan appears on your invoice. Shop now for the plan that meets all your needs and the phone of your dreams, and create your perfect combination with the Videotron Simplified Payment option. Contact our Customer Service up to 90 days prior to your desired installation date to notify us of your change of address.

Thanks to unlimited downloads, included with your Helix Internet plan, and the continuous optimization of your connection, enjoy an ultrafast, high-performance Internet access no matter how many users and devices are connected. With the powerful Helix Fi gateway, take advantage of a connection with unparalleled performance to easily connect all your wireless devices and smart equipment to the network. If needed, add a Wi-Fi pod to extend your coverage in the most remote areas and all the way outside. Which Internet speed should I choose? You voted Videotron 1 for the clarity and simplicity of information provided.

Videotron internet customer service

Check out our Connection support. Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. You can choose the Videotron Simplified Payment option when you purchase a new phone and subscribe to one of our Mobile plans with a month agreement. The cost of your phone is then divided into 24 affordable monthly payments with no interest and no deposit. At the end of the 24 months, your phone is fully paid and only your Mobile plan appears on your invoice. Shop now for the plan that meets all your needs and the phone of your dreams, and create your perfect combination with the Videotron Simplified Payment option. Contact our Customer Service up to 90 days prior to your desired installation date to notify us of your change of address. Before contacting us by chat or by phone, make sure you have all the information you need to provide. You can use your mobile while travelling.

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Troubleshooting Home Phone. Contact our Customer Service up to 90 days prior to your desired installation date to notify us of your change of address. How to enable Helix Fi Parental Control. Hide the numbers for the hearing impaired and other numbers. In the meantime, you may have to manage some of your services in My Account and others in the Customer Centre. Choose a descriptive username for each account e. If you are not satisfied with the answer or the proposed solution, proceed to step 2. What if my TV terminal stops responding or displays an error code? Learn more about the delivery of equipment. If you are still not satisfied in spite of step 2, we would recommend you file a complaint by mail at the following address:. Are you dissatisfied with the solutions proposed to solve your problem? This operation may have disrupted the display of the recordings or generated unfounded error messages. Contact us Get fast, real-time service by chat or by phone. Our customer service is dedicated to local businesses.

Our goal is to migrate all our services to this user-friendly platform. You may be subscribed to some of these services in addition to Helix services which appear in My Account.

In the meantime, you may have to manage some of your services in My Account and others in the Customer Centre. Learn how to change your channels. Our business solutions specialists are committed to provide personalized support and design a solution tailored to your needs. Speak to representatives who are trained as business experts to find solutions tailored to your needs, regardless of your business sector. Resetting your modem or router. Frequently Asked Questions about online account access. Take a few minutes to assess your needs. In order to continue to meet all your needs and offer you innovative products and an increasingly reliable, powerful network, we may need to adjust the rates of some services. Learn how to identify the important parts of your invoice, as well as items that may cause your balance to vary, in our Understanding my invoice page. Using this online form, describe the problem you are experiencing and why the proposed solution does not meet your needs. If you are abroad and need help, you can always contact Videotron Customer Service or Technical Support. Frequently asked questions about support. Make an appointment. Check out our Connection support. Meet a sales representative.