Verizon wireless customer service reviews

Carrie W Verified User. I am looking at purchasing a 5g mifi mobile Hotspot and was checking the options for my area.

Use PhoneDog to compare Verizon Wireless cell phones and plans. With our impressive lineup, you'll find the best Verizon Wireless cell phone plan or phone to fit your needs! We also provide the latest reviews on Verizon Wireless, America's 1 wireless provider. Established in , Verizon Wireless is the largest network provider in all of America. Known as the Big Red, Verizon Wireless provides the best coverage for all their users. Apart from offering coast-to-coast coverage, Big Red is popular for its consistent speed and uptime reliability. Not to mention, Verizon Wireless offers a wide array of cell phone options to choose from.

Verizon wireless customer service reviews

We switched to Verizon 2 years ago due to the poor and, honestly, nasty customer service at our previous carrier. Verizon was everything I had hoped for - polite, competent and thorough. What happened? My son went to a store on January 2 to find out why his phone would not update - reasonable question. They couldn't figure out the issue so they suggested he call customer service for a replacement phone. He has been on the phone with them every day since - it is now January 13 and the problem is still not resolved. And, they are now charging my account for his free replacement phone. All of the promises and assurances that they were resolving the issue were simply empty. The reps also live in fear of poor ratings and try to get you to ensure them that you will not rate them down. While they say they record calls, the reps refuse to go back and review when requested.

Preferred solution: I would like the rep fired that handled my transaction!!! Bette C Itn This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Fed up with Verizon, verizon wireless customer service reviews, After 20 verizon wireless customer service reviews of continued service with 9 lines on my plan I find it painful to deal in anyway with this company whether it's the useless bots that you have to deal with for minutes prior to speaking with an actual Human on the phone, to the coverage leolist toronto your cell dropping brand new phone every time I enter a building in Miami thus the reason I got the new phone in the first place.

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research. Verizon sells phones and phone plans across the United States. Verizon customers can buy products from Apple, Samsung, Google and other phone manufacturers. The company also offers discounts for military members and first responders.

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research. Verizon sells phones and phone plans across the United States. Verizon customers can buy products from Apple, Samsung, Google and other phone manufacturers. The company also offers discounts for military members and first responders. I had an issue and he went above and beyond to resolve my problem… I have never had a service provided b I get excellent coverage here where others with other companies are not so fortunate. Prices are competitive and the selection of phones is excellent. I have had Verizon for 7 yea Verizon is a cellular service provider based in the United States.

Verizon wireless customer service reviews

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Fios accessories. Throughout those years which I have been a customer I have found myself paying outrageous fees I have not received any benefits I was promised. I am deeply disappointed by Verizon's refusal to take responsibility and their complete lack of accountability for the lies and deception that customers are subjected to. Clay L Ewp. I'm currently employed through a verizon wireless vendor as a customer representative, and I'm appalled at the way our supervisors tell us to handle the calls! She had it removed to get resolved for me even though it wasnt her doing. Please do all you can to support your staff, corporate. Verizon remains in operations in Russia despite the Russia-Ukraine war. I am the author of review and would like to remove it. Thank You for Your Reply! Authorized representatives of Verizon Wireless can sign up to reply to any of the comments found on this page.

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I have my receipts the tracking number on my receipt the date it was received by Verizon and copies of the emails from the service reps. After 12 yrs. The calls are recorded it is always said on each call, so I will be requesting these recorded calls since no one else in customer service can seem to locate any call log records for my call! I agree to TOS Cancel. Customer Service Staff. Community Home Discussions. A link has directed you to this review. So, fuck Verizon and all the morons they pay to not so the job they are paid to do. Pros: Good coverage, Coverage area, Good cell coverage. We went to our local location only to be told the only people who could help us were the ones who set it up. Scott W. I called Verizon AGAIN and was told that the extra two numbers were loyality bonuses when we had AlTel and there was no way they could go back and give me the two numbers back. My phone was also supposed to be free because it was a new service. Follow Mario S.