Surface pro 3 battery not charging

Post by edp » Mon Nov 14, pm. Post by kato » Wed Nov 16, am.

Get quality repairs and services, free diagnostics, and expert help right in your neighborhood. Our experts help you get the most out of your plan with premium expert tech support. June 23rd, We understand how frustrating that can be. You may even think your tablet is broken and that you need to buy a new one.

Surface pro 3 battery not charging

Jump to a Section. When a Surface Pro is not charging, it can manifest in a few different ways. The LED indicator light on the power supply will usually flash or remain dark, and the battery in the Surface Pro will lose charge during use until it eventually shuts down and won't turn on again. While this troubleshooting procedure is specific to Surface Pro, it will also work for other products like the Surface Laptop, which uses the same charger style. The most common causes of a Surface Pro not charging all involve the power supply. The power supply may be bad, the connector may have damage, or the connector may not be seated properly. This problem can also occur when the outlet or surge protector that the power supply plugs into doesn't have power, and it's also possible for some Surface Pro battery settings to prevent charging. To fix a Surface Pro that won't charge, inspect the power supply, try different power strips or outlets, and clean components if they are dirty. In rarer circumstances, you may need to adjust your Surface Pro battery settings or even replace a bad or outdated driver. To fix it so that your Surface Pro starts charging again, use this troubleshooting procedure:.

Topics in this forum are automatically closed 6 months after creation. First, make sure you're using the cable that came with your device.

The LED on your Microsoft Surface charging connector is solid white when connected to a power source. This article highlights seven practical troubleshooting recommendations for charging issues on Microsoft Surface Pro, Surface Go, and other Surface models. Microsoft recommends charging your Surface using the power supply shipped with the device. Third-party or non-Microsoft power supplies may not charge your Surface device. Likewise, the original power supply of a different Surface model may not charge your device.

Here are answers to some common questions about the Surface Pro 3 battery after the recent firmware updates. How to get the update. Frequently asked questions. A limited number of Surface Pro 3 owners find that their battery can no longer hold a charge, and it looks like the battery capacity has diminished. With the power plugged in, the Surface Pro 3 is fine, but the battery will run out quickly once it's not being charged.

Surface pro 3 battery not charging

About lithium-ion batteries. Maximize battery health. Surface features to optimize battery longevity. Feature availability. These batteries charge quickly, discharge deeply at a steady rate, and have high energy density that allows for small cell sizes. This makes them ideal for Surface devices where we design for the longest possible battery life in the smallest possible form factor. Surface devices are engineered to maximize battery life and longevity.

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If you're using a power strip or surge protector, plug it directly into the wall instead. Need more help? Frequently Asked Questions. Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both. Note: The battery driver needs to be removed before the update or the update may not work, and you may get Windows Update error C. Not enough pictures. Another clue that you may need to do this: a solid white indicator light on the power supply of your Surface Pro. Do you own a Surface Pro? This means your charger is likely working, but you may have a bad battery or an issue with your charging settings. Solutions When It's Not Charging. If none of these work for you, it may be time to replace your charger and get the device serviced by an expert.

After your Surface turns on, you may have a problem with your battery or with Windows recognizing your battery. For example, you might experience one of the following issues:. Check for things that might prevent your Surface device or Windows from starting—or the battery from charging.

Fast repairs at over locations Get quality repairs and services, free diagnostics, and expert help right in your neighborhood. For example, you might experience one of the following issues:. Run Windows Update. Plug in your Surface. Jeremy Laukkonen. Check to see that the cable is not broken at the charger itself. Get expert help anytime, anywhere Our experts help you get the most out of your plan with premium expert tech support. Step 3 — In the opened screen, you have the options to choose the tests you want to run on the device according to the issue you are facing. As a last resort, you can try to factory reset your Surface Pro to get it charging again. If you see damage, like bent pins, this could be the culprit and you'll need to contact an expert to repair your device. Not sure why I get that 'buzzy' feeling from a dead charger but I've ordered a replacement. Fortunately, there are other ways to update the device drivers on your PC , like using the Advanced Driver Updater tool. Clean your laptop keyboard with these simple steps Learn how to disinfect sticky keys with these instructions on how to safely clean your laptop keyboard. For info about smart charging your Surface, see Smart charging on Surface.