Stephen james bmw bromley bromley

Our specialist teams are on hand to guide you through whatever you need. Get in touch and we'll arrange a time that suits you.

We are committed to providing a customer experience of the highest standard, but sometimes things can go wrong. Stephen James Automotive Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we will do our best to help resolve the situation in a fair and transparent way. We will investigate all complaints competently, diligently and obtain additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome. Our commitment to you: We will thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.

Stephen james bmw bromley bromley

The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers this doesn't have to be you and the price of every lease includes insurance, breakdown and maintenance. Email us. Leave dealer feedback. Find or leave a review on Google. Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs. Call dealer. Are you new to the Motability Scheme? Contact information Address. Bromley BR1 2NE. Get directions. Visit dealer website. Showroom details. Opening hours:.

The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.

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Our specialist teams are on hand to guide you through whatever you need. Get in touch and we'll arrange a time that suits you. Contact a member of our team to find out more about our Ask The Expert events all about going electric. Please view our Easter opening using the link below: Click Here. I would like to receive relevant information and offers. In order to receive personalised communications, my preferences and interactions with BMW Group communications, products and services will be analysed.

Stephen james bmw bromley bromley

Ready for you to drive away without the wait. Search our range of new BMWs available now. Our sales team are here to help, either online with a digital appointment or in person with a showroom visit. Please contact us with any queries you have. Contact a member of our team to find out more about our Ask The Expert events all about going electric. Why not sell your BMW back to the experts and get a trusted price for your car? Simply provide us with the details and we'll be in touch with a provisional valuation. Whether it's a service, an accident repair, a new accessory or simply advice you need, we can help. And with the Demo Mode, you can connect to a virtual vehicle and explore the functions available.

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Need help with something? Showroom details. The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. The Motor Ombudsman is the automotive dispute resolution body. Pamela H. Designated quiet opening times This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. We will do our best to resolve your complaint quickly, sending a Summary Resolution Letter if your complaint can be resolved by close of the third business day following receipt. Frank D. To refer a complaint to the Motor Ombudsman you must be give us the opportunity to resolve your complaint, if you are dissatisfied with our response or have not had a resolution within eight weeks you may be able to refer the matter to the Motor Ombudsman, any referral must be within six months of the date of our final response. Exceptional customer service.

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Great treatment from dropoff to pick up well pleased. Home Complaints. You may also have the right to refer if we have not supplied a final response within 8 weeks of receiving the complaint. Book a service. We will process your personal data to create an individual profile for you. If the complaint involves a new vehicle, the warranty, servicing or repair and you still remain unhappy you can refer the matter to the Motor Ombudsman:. Email us. Call dealer. Antoine N. Step 2 - What you will need to provide: To help us investigate and try and resolve your complaint, please provide us with the following information: Your name and address together with details of how we can contact you; a clear description of your complaint; details of what you would like us to do to rectify the situation; and, if appropriate, copies of any relevant supporting documentation.