Sky q viewing card problems

Now, check the card over for any obvious signs of damage, especially on or around the copper chip. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement.

When clarifying the exact cause of this problem, we must both take hardware and software factors into consideration. It is really dependent on how the Viewing Card adds up in your configuration to whether it will be detected or not. Next, reinsert the Sky Viewing Card appropriately and update the software. Finally, Reset the Sky Viewing card. The message that constantly appears when you try to access content brought from your Viewing Card indicates a problem. Whether that problem would be with the Viewing Card itself or the Sky Box , is still not yet identified.

Sky q viewing card problems

Sign in to get your answer quicker. First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box. If it is in correctly there is not enough of it sticking out to grip and remove it. Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly. Try refreshing your Viewing card. Home - Settings - System info. Highlight Viewing card number and then select Setup on the right hand side. Then select Use this option to trigger a callback No call is actually made but the Viewing card should be refreshed. Just started working again, must be a ghost in the house!

Yesterday I had the pleasure of ringing them to cancel everything and told them I was getting a Greek dish and that they will all soon be losing their jobs lolololol. Reply 0 Likes.

Are you seeing one of the below error messages? If you are, check that your viewing card is firmly inserted with the arrows pointing towards your Sky box and the card chip facing down. If your viewing card is inserted correctly, remove it from your Sky box and then reinsert back into the correct slot, ensuring that the arrows are pointing towards your Sky box and card chip is facing down. If you are still seeing the On Screen Message, you will need to complete a restart on your Sky box. Please contact us for more help. If you are, you'll need to activate your viewing card and pair it to your Sky box.

Are you seeing one of the below error messages? If you are, check that your viewing card is firmly inserted with the arrows pointing towards your Sky box and the card chip facing down. If your viewing card is inserted correctly, remove it from your Sky box and then reinsert back into the correct slot, ensuring that the arrows are pointing towards your Sky box and card chip is facing down. If you are still seeing the On Screen Message, you will need to complete a restart on your Sky box. Please contact us for more help.

Sky q viewing card problems

Sign in to get your answer quicker. Currently receiving an error message on my Sky Q box saying "please ensure the correct viewing card is inserted with the chip facing up". I have tried removing the card and reinserted it. I have wiped the card with a lint cloth. I have updated the software on my Sky Q box and I have reset the box. Thanks for the reply. I'd seen about this on another thread but im unable to do it as it states there's no viewing card inserted and doesn't offer any options.

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Abu I'm not suprised he told you he didn't care, I used to work there and didn't care either, didn't get paid enough to care, and didn't get trained enough to be able to resolve peoples issues anyway. Never mind, she was cheerfully told, a new one shall be sent out, and will be with us by the end of next week. Press the HOME button. Just started working again, must be a ghost in the house! Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement. Finally, Reset the Sky Viewing card. If you are satisfied that it is in correctly Try refreshing your Viewing card. Turn on suggestions. To resolve your problem in the most efficient and easy manner, follow the order of your solutions, exactly as they are. Heaven knows why anyone would want to subscribe to these dreadful TV packages, which are extortionately priced and only offer viewers garbage programmes in the main. Await activation. We had been cut off due to not paying our bill apparently. About Author. No problem. Report post.

Now, check the card over for any obvious signs of damage, especially on or around the copper chip. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement.

Once the device spits out your viewing card, take notice of the prints. No card had arrived, so another phone call was made. It consists of temporarily disrupting the power supply to your box, with the ultimate goal of refreshing both the hardware and software. Skip to content. It should clear within a few minutes. Sign in to get your answer quicker. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement. They said that in the meantime they could send through a signal to the card in my machine at which point I gave them the card number so the banner would be gone within 24 hours. Grab a hold of the cable and connect it back to your box. Until such time they improve their customer service I'm not going back. The biggest problem is the sales agents, they will tell you one thing, which isn't true, and then the customer service people like me got it in the neck when the customer phoned in to complain.