Shopee change of mind

By Jonathan99 April 12, in General Topics, shopee change of mind. I have order a monitor I was not too sure about it size, before I made the order I contact the seller and he agree I will be able to return the product in case "change of mind" - which then I did choose to do since kanyon metro station monitor size was too big to my liking. I sent it back to shopee and then shopee decided to decline my return request and are going to ship the monitor back to me - even though I have provided then shopee change of mind evidence that the seller agreed to a return.

To join, invited sellers should express their written intent to participate via email or through the opt-in form to their Key Account Manager at least 7 calendar days before the next run. Below are the 3-month program runs that sellers can join within a year:. Sellers will not be able to terminate their participation in the middle of an ongoing run. A program runs for a period of 3 months. Sellers may terminate their participation in the upcoming run via email or opt-out form submission to their Key Account Manager at least 7 calendar days prior to the last day of the current run. Otherwise, participation in the program will be automatically renewed for the next 3-month run. Sellers may request for the opt-out form from their Key Account Managers approximately 1 month prior to the last calendar day of the current program run.

Shopee change of mind

By Jonathan99 April 12, in General Topics. I have order a monitor I was not too sure about it size, before I made the order I contact the seller and he agree I will be able to return the product in case "change of mind" - which then I did choose to do since the monitor size was too big to my liking. I sent it back to shopee and then shopee decided to decline my return request and are going to ship the monitor back to me - even though I have provided then with evidence that the seller agreed to a return. Don't understand how this has anything to do with Shopee - you claim an agreement with seller not Shopee. You should be in contact with seller I would think. Has seller agreed to the return to Shopee? Do not believe 'change of mind' is a normal option for returns. It's up to shopee to make the decision - not the seller. Shopee would make decision on wrong or defective item - but if you made an agreement outside the buying platform they are in no way responsible and they say so in terms of service I am sure. I suspect the seller is not as willing as you believe. I don't have the option of getting it back. Did you pay cash on delivery or money up front? If paid by COD shopee does not release the money to the shop until it is confirmed by the buyer and is satisfied with the product. Shopee is the intermediary and the return should first be requested through them by filling the online form and then getting their approval after they have arranged with the store owner.

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Effective 19 March , all products on the platform with certain exceptions will be covered under the Change of Mind COM Return feature. The Change of Mind Return is not applicable to certain product categories. Learn more here. However, sellers can opt to subscribe to the Seller Shipping Fee Saver Programme to enjoy additional cost and time savings. Click here to learn more. Only Mall sellers will have the returns checked by Shopee whereas all non-Mall sellers will have their returns go direct-to-seller. Buyers will need to return the item to sellers within 15 days of order delivery date. This is in accordance with the Shopee Guarantee Period. During the return process, sellers are able to raise a dispute within 3 days after the item has been returned to the seller 's side if they found out that the item condition did not meet an expectation as per order state.

Shopee change of mind

To join, invited sellers should express their written intent to participate via email or through the opt-in form to their Key Account Manager at least 7 calendar days before the next run. Below are the 3-month program runs that sellers can join within a year:. Sellers will not be able to terminate their participation in the middle of an ongoing run. A program runs for a period of 3 months.

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Posted April 13, edited. Follow on. Thai PM to visit Europe, aiming to bolster trade and investment. I can't imagine a shop accepting this. Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. A: Your participation in the program run will be confirmed to start on the date to be provided by your Key Account Manager. Edited April 13, by userabcd. By webfact Started 2 hours ago. But the shop agreed to it are you sure there was no communication error. Already have an account? Afaik to be able to return an item because of "change of mind", it has to be unopened and sealed. Please Log In.

Allowing buyers to simply decide that they made a bad decision and return the product for a refund. No further questions asked. Shipping for the returns will be covered by the seller, who can then claim the costs from Shopee themselves.

I mean now the shop has to sell an already used product to someone else. It's easy! Was this article helpful? Just now, Jonathan99 said:. Sellers may terminate their participation in the upcoming run via email or opt-out form submission to their Key Account Manager at least 7 calendar days prior to the last day of the current run. Sellers will not be able to terminate their participation in the middle of an ongoing run. NoshowJones Posted April 15, But to be fair there are a lot of bad apples in the customer camps also. I don't know what is agreed i certainly as a seller would refuse clients like this. By webfact Started 1 hour ago. Q: Can all sellers join the program?