Sceis help desk

Incumbent will receive and respond to complex SCEIS related issues by telephone, email and requests for technical support, sceis help desk. Other job duties include: Troubleshooting problems to determine probable cause; Providing follow-up status in accordance with specific support policies and sceis help desk Contributing to a team-based environment in which staff members exchange knowledge and information to facilitate the best possible customer service; Providing effective support and positive interaction with users of assigned systems, employing understanding of broad and effective use of SCEIS system modules; Apple genius bar appointment a good understanding of technical support documentation and business processes supported by the assigned modules; Working independently as well as within a team environment; Providing front-line end-user support for over 40, SCEIS users and state vendors; Documenting and tracking incidents and user requests to ensure timely resolution; Performs other duties as required. Minimum Requirements: Associate's degree in a related area; or high school diploma and experience in office automation systems, data communications systems or networks, sceis help desk, or data processing systems; Or an approved equivalence by the Division of State Human Resources; and at least one year of direct support to end-users of information systems, or relevant experience in a customer support environment. Must be able to adapt and respond quickly to matters of high sceis help desk relating to users throughout the state.

Login Step 1. User name. Password Management Instructions. The South Carolina Enterprise Information System : implemented to standardize and streamline business processseimplemented to standardize and streamline business processses within the government of South Carolina. These applications will replace the existing eLeave application and manual time-recording procedures currently in use and will automate a number of paper-based HR and payroll processes. These handouts provide a high-level SCEIS overview, answer frequently asked questions and offer a quick reference list to help everyone become familiar with commonly …. SCEIS Central contains a set of user-friendly applications that appear as tiles when you log in to the site.

Sceis help desk

Richland County, SC. Conducts training sessions for End Users and provides hands on assistance at USER's desk related to the functions performed by the User. Assists in trainings to new employees for both Finance and SRM as needed and also does quarterly refresher course trainings as needed. Updates any training materials as needed when changes occur. As other accounting standards are released, assists with determining impact to the Agency. Works with Agency departments in providing guidance related to Comptroller General and Agency policy when processing vouchers and journal entries. Trains and manages staff on the voucher approval process. Processes documents to cancel, stop and reissue checks. Add information to the "Special handling" folder. Completes forms and puts instructions in the folder.

Table of Contents Toggle. Associate's degree in a related area; and at least one year of direct support to end-users of information systems, or relevant experience in a customer support environment.

Clary Subcommittee Members: Hon. Robert Q. Williams , Hon. Weston Newton , Hon. Laurie Slade Funderburk. Staff Portal. Video Schedule Video Archives.

About Us. What We Do. Your browser doesn't support HTML5 video. Here is a link to the video instead. Doing business with the State of South Carolina has never been so easy! We make it simple through our provided online banking services. The State has launched Operation Check Reduction , ending the use of paper checks and allowing vendors to receive funds faster, save money and be more secure.

Sceis help desk

Service Desk representatives are ready to serve 24 hours-a-day, seven days-a-week, days-a-year and may be reached via email or phone call. After submitting a service request or incident notice, the customer will receive an email acknowledgement that includes a service ticket number. The customer will also receive notification when the matter has been completed or resolved. Please note, the Service Desk staff makes every effort to resolve issues during the first contact and will escalate issues to the next level of support as needed. Admin strives to respond to and resolve incidents according to their priority level. Priority is based on a combination of impact and urgency as defined below:. Main navigation I am a Contact the Service Desk To submit a service request or to report an incident or outage, please contact the Service Desk: Email: servicedesk admin. Service Request Fulfillment The target timeframe to fulfill service requests depends on the request.

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Table of Contents Toggle. Laurie Slade Funderburk. Employees Responsible for Accomplishing the Agency's Strategic Plan Having at least one person responsible for each goal and for each objective may improve the accountability at the agency for its goals and objectives. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. Additional Comments The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation , national origin, age 40 or older , disability or genetic information. House Journals. Supplemental questions are considered part of your official application. Agency State of South Carolina. Search for:. The Responsible Employee for an agency Goal may have different teams of employees to help accomplish the goal.

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Bachelor's degree or higher. Minimum Requirements: Associate's degree in a related area; or high school diploma and experience in office automation systems, data communications systems or networks, or data processing systems; Or an approved equivalence by the Division of State Human Resources; and at least one year of direct support to end-users of information systems, or relevant experience in a customer support environment. Works with Agency departments in providing guidance related to Comptroller General and Agency policy when processing vouchers and journal entries. For assistance with vendor registration or updates, please call Enter your User ID and Password in the areas indicated 3. This training initiative helps state government CPAs meet that costly requirement. As other accounting standards are released, assists with determining impact to the Agency. Strategy 2. Occasional travel with South Carolina is required. Strategy 1.