Roger outages

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

On July 8, , Canadian telecom provider Rogers Communications experienced a major service outage affecting more than 12 million users of Rogers' cable internet and cellular networks , [3] including those of subsidiary brands Rogers Wireless , Fido , Cityfone , and Chatr. This followed another major national outage a year prior in April The outage impacted internet service providers with wholesale access to the Rogers network, such as TekSavvy , [5] as well as various other information systems nationwide that relied on the Rogers network, including Interac , OLG , [6] and some federal government services. Multiple international web monitoring organizations observed the outage. The event spurred new government policies requiring all telecommunications providers to provide mutual assistance to each other in the event of an outage, offer emergency roaming service for rivals' affected customers, and establish plans for how to communicate to the public about outages. The outage had a significant impact on various information systems nationwide, much of which extended past residential and commercial Rogers customers, due to their dependencies on Rogers infrastructure:.

Roger outages

CBC News has learned Canada's telecommunications regulator has hired a private consulting firm to investigate the massive Rogers outage last summer that left more than 10 million customers without cellphone and internet access. The Canadian Radio-television and Telecommunications Commission CRTC confirmed in an email it hired engineering consultant Xona Partners in May to provide a report on the Rogers network and "help inform what further regulatory action is needed. Xona is being asked to look into what happened during the outage and whether measures Rogers has since taken can prevent another. The contract offering asks the investigator to do a "forensic level technical review" of Rogers networks, interview key employees and visit its operation centres in Toronto. In its initial response, the regulator did not answer CBC's questions about how much the investigation would cost. Critics say the CRTC should have acted sooner and done its own probe into the Rogers' outage, a service blackout that for some lasted days. We also don't know if the eventual report will be made public, or redacted, or mostly confidential, or partly confidential. And I think the public would like to know just what occurred at Rogers. The network crash, which started on July 8, , shut down critical phone and internet services — from government and business offices to Interac purchasing and, most notably, for emergency services. In one case, a Hamilton woman suffered a fatal stroke as a family member was unable to call Days later, the CRTC ordered Rogers to provide details about what happened, including what government services were impacted. The response Rogers released was heavily redacted, with most of the information blacked out because of, the company said, customer confidentiality.

Archived from the original on July 25,

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below. Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section! Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Rogers said wireless voice and data services have started returning to its customers Monday evening after a lengthy outage the company's chief technological officer said was caused by a software issue. It will take several more hours for all customers and regions to return to full service. We will continue to work around the clock with our network partner Ericsson until that happens. Jorge Fernandes said in a statement that Rogers "identified the root cause of the service issues and pinpointed a recent Ericsson software update that affected a piece of equipment in the central part of our wireless network. Earlier, Rogers said some wireless customers Canada-wide were experiencing intermittent service interruptions for both voice and data services. The outage, which also affected Fido, had broad economic ramifications across Canada, including impacting business operations, sales and payments and the ability for people to work remotely, experts say. The website Downdetector showed Rogers outages beginning overnight and spiking to almost 13, reports in the daylight hours. The outages appeared most prevalent in southern Ontario and Montreal, but stretched from coast to coast. Users said they have been unable to place or receive any cellphone calls or text messages for several hours. On social media, many people posted about how they were struggling with the outage, with some mentioning that it was affecting their attempts to book a vaccine or work from home.

Roger outages

Rogers services are back online for most customers after a daylong outage at the telecom giant that left millions of Canadians without internet and cellular service, while also disrupting government services and payment systems. Some individual users saw their internet connections and cellphones come back to life Friday evening, and an update sent to CBC's IT department said the problem in Rogers's "core network … looks to have recovered. In an update Saturday morning, posted to Twitter, Rogers said it has now restored services for the "vast majority of our customers" and that its technical teams are working hard to ensure that the remaining customers are back online as quickly as possible. The Toronto-based company has offered no timeline for when service may be restored to all customers. Tony Staffieri, chief executive and president of Rogers, said in an open letter that the company apologizes for the service interruption. He gave no explanation for the outage or how many customers were affected. The outage began some time early Friday morning; throughout the day the company said little about its cause or when it might end. The company has approximately nine million wireless customers and just shy of three million on the cable and internet side of the business.

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Avoid posting your personal information. Finally got transferred to a French line who hung up on us. For the love of god Rogers you HAVE to do better than 1 hr 58 min of non-stop hold just to get to the billing department. Marina previously worked as a reporter and host in Winnipeg, with earlier stints in Halifax and Sudbury. Now speaking to a really pleasant Rogers manager but not expecting resolution as matter has to adjudicated somewhere. Critics have cited the outage as an example of the impact of Canada's telecom oligopoly , and an argument against Rogers' proposed acquisition of Shaw Communications which would further consolidate the industry. Carreiro pointed to steps Rogers has taken since the outage, like working to separate its wireless and wireline networks and doing extensive reviews of its network architecture and safeguards to provide the "highest level of resiliency. On July 8, , Canadian telecom provider Rogers Communications experienced a major service outage affecting more than 12 million users of Rogers' cable internet and cellular networks , [3] including those of subsidiary brands Rogers Wireless , Fido , Cityfone , and Chatr. Tools Tools. Why do I have to use my Bell work phone while working from home to hotspot?? If you have any tips or frustrations you wish to share, please leave a message in the comments section! Rogers declined CBC's request for an interview. CBC News. MoiraPotter11 Rogers 1My service has greatly improved since I cleaned their clock.

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Rogers Worst customer service from Rogers. In its initial response, the regulator did not answer CBC's questions about how much the investigation would cost. The outage had a significant impact on various information systems nationwide, much of which extended past residential and commercial Rogers customers, due to their dependencies on Rogers infrastructure:. I am not trying to talk to someone. This followed another major national outage a year prior in April I often get money taken off my bill, or better deals when I do deal with them now. Finally got transferred to a French line who hung up on us. Retrieved December 1, Slow, unreliable and pricey: CRTC gets earful about northern internet. Critics also highlighted the importance of consumers and businesses diversifying their telecommunications services, such as businesses having backup service contracts with multiple providers and consumers reducing their dependence on bundled "all-in-one" cable, internet and phone service packages. Archived PDF from the original on July 11, What isn't working?