Resolution center paypal

Find out how you can leverage PayPal Resolution Centre to report and resolve account and transactional issues.

The Resolution Centre is a part of your PayPal account where you can:. If you accept cookies, we'll use them to improve and customise your experience and enable our partners to show you personalised PayPal ads when you visit other sites. Manage cookies and learn more. Help Centre - Personal Account. Personal Business. What is the Resolution Centre?

Resolution center paypal

Did something go wrong when making a purchase with PayPal? Did your order not arrive? Did something arrive that was very different than described? The first step is to dispute the transaction through us. Many disputes are caused by misunderstandings, and they're often easy to resolve. If your order never shows up and the seller can't provide proof of shipment or delivery, you'll get a full refund. It's that simple. Open a dispute in the Resolution Center to get the process started. If you purchased the item from one of our merchants, follow these simple steps: Log in to your PayPal account. Open a dispute in the Resolution Center within calendar days of your purchase. Be aware that disputes must be opened within days of your payment date, and that you and the seller will have 20 days to work things out. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. You must file your claim within 20 days of when the dispute was first opened. You can open a dispute if the item you receive is significantly different than how it was described. For example:.

How long does it take to resolve a dispute or claim?

The Resolution Center is a part of your PayPal account where you can:. We use cookies to improve your experience on our site. May we use marketing cookies to show you personalized ads? Manage all cookies. Help Center - Personal Account. Personal Business. What is the Resolution Center?

Contacting the seller is often the best way to solve a problem. You can find their contact details by going to your Activity and selecting the payment. They may be able to issue a refund or help with a return. In a dispute, you can exchange messages with the other party in your Resolution Center to try to solve the problem. To escalate a dispute, we often require that at least 7 days have passed since the payment date. Closed disputes cannot be reopened or escalated to a claim.

Resolution center paypal

Cases can happen to any seller. Our goal is to make it as easy as possible to respond. If something goes wrong with an order, a customer may open a case. Common types of cases are disputes and claims, which are filed with PayPal, and chargebacks, which are filed with the card issuer.

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More ways we can help. Manage all cookies. Although account issues and disputes are part of doing business, you can rest assured knowing that you can always get help from PayPal Resolution Centre. Technical Help Find out how PayPal works for your business. Yes No. How do I check the status of my dispute or claim? Technical Help Find out how PayPal works for your business. Yes No. How does the PayPal Resolution Centre work? Read more about preventing chargebacks here. Business Help Get help with using any of our PayPal products. As a seller, this is a great opportunity for you to offer a solution that will satisfy your customer—such as a refund if the item is damaged or no longer in stock, or a product replacement if the wrong item was sent. Keep reading to discover its primary functions and how managing disputes and other issues can be a more efficient process. Help Articles Community Posts.

The Resolution Center is a part of your PayPal account where you can:. We use cookies to improve your experience on our site.

More ways we can help. What do I do? Report unauthorised activities to safeguard your business. Message Center Send, receive, and view your PayPal messages. Check the status of a claim or respond to us. Report unauthorized transactions. Help Centre - Personal Account. May we use marketing cookies to show you personalized ads? Personal Business. Contact Contact Customer Service. What is the Resolution Centre? Check the status of a claim or respond to us. How do I check the status of my dispute or claim? Read more about the best practices to prevent online fraud here. Help Center - Personal Account.