Product care claims harvey norman

Hi guys - wanted to know if anyone has ever bought or experience Harvey Norman Product Care for a mobile phone? Now thinking is it worth or shall i cancel it?

Shop now. Product Care. Whether You are experiencing a fault, or wanting to redeem Your additional benefits, We will provide You with guidance and support every step of the way. Making a claim is simple and We are here to help You through every step of the process. Get a brand new replacement if Your Product suffers an Eligible Fault through our hassle free support process, plus enjoy a range of exclusive benefits like a Product health check and free prints each year so You experience Your new Product even more. Call our Toll-Free Technical assistance helpline on who are available to help with troubleshooting and advice for using Your Product with Product Care.

Product care claims harvey norman

Checked for accuracy by our qualified fact-checkers and verifiers. The end-of-year sales are just around the corner, so you may be considering that big-ticket electrical item you've had your eye on all year. And if you're shopping at one of the nation's major electrical retailers, you'll probably be offered an extended warranty with your purchase. But buyer beware: the sales pitch may mislead you about your consumer rights. More information is available on the Maurice Blackburn website. According to the ACL, a retailer must offer to replace, repair or refund your money in the case of a major fault with a product. If the fault is minor, the business can choose to give you a free repair instead of a replacement or refund. Retailers are obligated to do this for a reasonable amount of time after a purchase, depending on the value of the product. So if you buy an expensive TV and it breaks through no fault of your own after just a few years, for example, the retailer must offer to fix it, replace it or give you your money back — the choice of remedy is yours. This holds true even if the manufacturer's warranty has expired and you didn't buy an extended warranty. Retailers aren't allowed to say you have these rights only if you bought an extended warranty, nor are they allowed to tell you to take it up with the manufacturer. We called salespeople at 80 stores — belonging to Harvey Norman, JB Hi-Fi or The Good Guys — asking what would happen if there was an issue with our TV after the manufacturer's warranty had expired as with most TVs, the ones we mystery-shopped come with a one-year manufacturer's warranty. Some retailers offer two years' voluntary warranty on products in this price range including the manufacturer's warranty , so if this was mentioned, our callers also asked what would happen if the TV broke down shortly after this warranty ended. The most common way consumer rights were misrepresented was staff stating or implying that the chances of receiving a free remedy after the warranty period were very slim or nonexistent.

But often people are being misled into paying for rights they already have and, in some cases, these warranties actually offer fewer rights than your consumer guarantees do.

Learn more. Online Product Care. With Product Care you can relax knowing your purchase comes with additonal protecton. Product Care covers all parts, labour and call-out fees for repairs. Product Care will only use an authorized repairer network which means the job is done right the first time. You have access to a range of support options to ensure you get the most out of your purchase.

Shop now. Whether You are experiencing a fault, or wanting to redeem Your additional benefits, We will provide You with guidance and support every step of the way. Making a claim is simple and We are here to help You through every step of the process. Get a brand new replacement if Your Product suffers an Eligible Fault through our hassle free support process, plus enjoy a range of exclusive benefits like a Product health check and free prints each year so You experience Your new Product even more. Call our Toll-Free Technical assistance helpline on who are available to help with troubleshooting and advice for using Your Product with Product Care. We recognise that Your rights under the Australian Consumer Law are important and cannot be limited or excluded. You are not required to pay for Your rights and remedies under the Australian Consumer Law. Making a claim is simple. You can register Your claim online at www. If you purchased your Product Care plan prior to 1 August , Call the Customer Care team on or visit www.

Product care claims harvey norman

Whether you are experiencing a fault or wanting to redeem your entitlements, we will provide you with guidance and support every step of the way. Making a claim is simple and we are here to help you through every step of the process. Our team are available: Monday to Friday: am to pm and closed on weekends and public holidays. All rights Reserved. Shop Browse Products. Drones Drones Drones Drones Accessories.

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There is no dollar limit specified and losses can encompass things like damage to flooring from a leaking washing machine. Have Your original purchase receipt handy to register the details of Your claim Your Product will be assessed and in the event of an Eligible Fault you will be entitled to a replacement product if you purchased a Product Care Replacement Plan or a repair, if you purchased a Product Care Coffee Plan. Subject to the terms and conditions goods and services described in this website are available from Harvey Norman online only, unless expressly stated otherwise. Get a brand new replacement if Your Product suffers an Eligible Fault through our hassle free support process, plus enjoy a range of exclusive benefits like a Product health check and free prints each year so You experience Your new Product even more. Under the ACL: If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can: get it done elsewhere and pass on the costs to the business. Annual Computer or Mobile Health Check per year. How do I make a claim? Others gave us accurate information, including "You have rights after the warranty period, it's decided on a case-by-case basis. There are exclusions to Your cover. Although you might assume you'll get an automatic replacement if anything goes wrong with your product, this isn't necessarily true. It developed a fault within the manufacturers warranty period.. Massage Wonders. Store Picker. A failure of this type would probably be considered a major failure under the ACL too, entitling you to ask for a replacement or refund, so it's unclear whether the promise of a replacement offers any extra protection over and above your ACL rights. Call Us on

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Great Deals. And just an FYI for anyone that come across this. The Harvey Norman policy also stipulates that you're entitled only to a one-off replacement, so if you experience a fault again, you're no longer entitled to one. Under the ACL: If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:. So if it broke, us or Samsung would have to help you". Coverage starts after the manufacturer's warranty expires and entitles customers to a replacement for eligible faults. What faults am I protected against? Should I take my product back to the store of purchase? If You cannot recall where You made Your purchase, please call Am I covered overseas? One benefit of the product care policy is that it's transferable, meaning it can be passed on to a new owner if you sell or give your product to somebody as a gift. Contact us on New for Old Replacement If we cannot fix the product. Product Care.