Openreach los red

If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property usually on the ground floor. Make sure to check that all the cables connecting your ONT to your router are secure and in place, openreach los red.

I was wondering whether anybody here has experienced the same thing around getting their fibre activated. I placed the order on the 1st, the engineer came out on the 15th, but he said there was no light in the box - "you have to call Openreach or your ISP". Phoned vodafone, and they confirmed that they "currently have a problem in the network resulting in light loss along the fibre route". Ok, fine. I asked for a resolution date, and I got the 23rd. It's now the 24th, the red LOS light is still on.

Openreach los red

Sign in to get your answer quicker. When I returned home from my vacation I discovered that my Internet WiFi and phone land line are not working. The "LOS" light on the white OpenReach box on the wall has turned red, the "Internet" light on the black Sky rooter is off and the "voice" light is orange. I tried to fix the problem but rebooting the devices, but wasn't fixed. What should I do? This is typically an external fault, and so needs logging with Sky for investigation by Openreach. I have exactly this same problem. Is there a best phone number to report this to Sky. Many thanks. About Sky Community Offers. Sign In. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.

Wait until light turns solid green.

Check all cables are firmly plugged in. Make sure the power cable is connected to your hub and the power socket. If the PORT light on your Openreach modem is off or flashing and you're still having issues with your broadband service, please contact us. Check your Full Fibre wiring and set-up. Check your Smart Hub your router Check all cables are firmly plugged in.

I have rebooted the ONT several times but to no avail. In fact I left it switched off overnight and switched it on again this morning but the red light is still showing. Go to the fix. It may or may not be related but as I was driving back I did notice an Openreach engineer working in the next street on my estate. As general support staff know little about the FTTP Trial you need somebody like Gandalf to come along and sort things out. I am still in the same position, ONT turned off overnight, switched on this morning and steady red light showing for LOS. As you appear to have had no response and Gandalf our usual intrepid helper has been tagged and appears not to be around he's allowed to have time off! It's one of the problems being on the Trial - very few support staff know anything about it and it doesn't show up on PlusNet systems. This Forum is usually your best bet.

Openreach los red

One aspect of the installation is a wall mounted modem known as an ONT — Optical Network Terminal , which goes between the fibre connection outside and your router. This is what it should look like…. Underneath the box, from left to right, are 3 connectors — power, LAN out, optical fibre in, That middle one is the one that goes to your router. Think of LOS as showing a cut in the fibre connection, whereas PON is indicating your connection at the other end of the network.

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Contact us. If you've done this but still don't have a connection. If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property usually on the ground floor. I didn't get the information I need. Latest news. I'm sorry to hear your activation is being impacted by this wiktorjurek. Checking your Setup Make sure to check that all the cables connecting your ONT to your router are secure and in place. TEL On any The fibre home phone line is live on your modem. Try new cable if needed. Phoned vodafone, and they confirmed that they "currently have a problem in the network resulting in light loss along the fibre route". If you're connected to PORT 1 but have no internet connection, try plugging the Ethernet cable red ends into the next one along. Hold this in place for about 10 - 15 seconds, until all lights on the front of your ONT go off. Fail Reason2: Install Complete. Post 4 of 4.

If you're having trouble with your broadband connection there are a few simple checks that could fix the problem straight away, saving you from having to call us.

Green if it's connected to the supplier Flashing green if it's making a connection Off if it can't detect the optical cable. What affects your home broadband speed and WiFi. What the lights on your EE Smart Hub mean. Try a new cable if needed. Reply 0 Likes. The engineer that came out was a contractor. The table at the bottom explains what the lights mean. Ripshod Advanced member. Sign In. Print these instructions. Got in touch with Vodafone again, and now they're saying "An N11 engineer is required to resolve this issue" and to "review on to confirm if the issue has been resolved and to understand the next steps". Tell us how we can improve this article Select an option that apply: it's too long. I wonder if there's an escalation path to openreach. If someone has helped give them Like.