Nbn box flashing red and clicking

If you're not sure what type of connection you have, learn more about the different connection types we use. Wait minutes. If it doesn't connect, reset the nbn connection box. If you still have no connection, check that the coaxial cable is firmly screwed in to both your nbn connection box and the wall plate.

Welcome, Guest. Please login or register. Did you miss your activation email? This topic This board Entire forum Google Bing. Print Search. Pages: [ 1 ] Go Down. Mine shows the flashing red light and clicking the relay periodically.

Nbn box flashing red and clicking

Well, I did some digging and found out that there is actually a fix for this issue! If your NBN connection box is flashing and clicking, the first thing you should do is unplug it from the wall. Leave it unplugged for about 10 seconds, then plug it back in. If the problem persists, you may have to call your internet service provider for help. This article explains them all and where to find more information about each one! When the casing is lifted, you will be able to see some of your Connection Box and its status lights. The article will guide you through the status lights found on your Arris CM Modem , which is a perfect device to use if you have an HFC connection. Green: Cable connection detected. Power Light — this will be solid blue when the NBN connection box is powered on. If the light is red, contact your phone and internet provider. Local Area Network LAN Light — this will be solid blue or amber when the NBN connection box and your gateway are connected but will blink when information is being transferred between them e. Starting as an electrician, Jason quickly delved into the telecommunications sector, leading crucial projects like the rehabilitation of the Telstra network. With credentials in both managerial and technical aspects, he now specialises in phone line and NBN fault location and repair, serving both homes and businesses with effective and personalised telecommunications solutions. Thank you for your sharing. I am worried that I lack creative ideas.

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We were able to locate your account using your community details and understand that you've been in touch with our Tech team. They've escalated your case to our Engineering team for further investigation and updates will be given within 24 to 48 hours. View solution in original post. For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage. Check our Service Status page for any known outages. If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection. We have since raised this issue to our Engineering Team for further investigation.

Is this normal, or is there something wrong with my equipment? Should I be doing something to fix this? The clicking sound from your NBN box, accompanied by red and blue lights, suggests that the device is either undergoing a diagnostic test or is in a fault state. This could be due to several reasons:. Power Cycle : You can try power cycling the NBN box by unplugging it from the wall socket, waiting for about 30 seconds, and then plugging it back in.

Nbn box flashing red and clicking

The gentle flicker of lights on your Internet modem may seem like mere decorations, but they serve a far more practical purpose. These lights are not just for show; they provide crucial information about the status of your connection and can be invaluable when troubleshooting or diagnosing issues. Have you ever found yourself speaking to customer support during a sudden loss of connection, possibly due to bad weather? They often guide you to check these lights for clues. Over time, you learn to interpret these indicators, gaining a deeper understanding of your modem's status. But what do these lights on your NBN box actually mean? Here's a breakdown to help you decipher their messages. If there's no light, it means the device is turned off. If it's on but not showing any colour, check your cables to troubleshoot. Make sure they are properly plugged into the right jacks.

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Signal light. Solid red Your nbn connection box is operating on backup battery power. Flashing green Your nbn connection box is working and there is normal activity on the network. Solid green Your power supply is working normally. Pages: [ 1 ] Go Down. Search instead for. Submit a Comment Your email address will not be published. Contact us on No power supply. If you'd like to speak with us in your preferred language, we've got you covered. Solid green Device in test mode. If there's a mains power failure, you'll only have services over the nbn network for a limited period of up to five hours.

If you have signed up for an NBN plan , it can be quite frustrating if you are not able to enjoy the recommended internet speeds, let alone get a connection. Slow internet speeds and inability to connect can be due to several factors which might require you to reset the NBN box. One probable cause of such problems is network congestion that tends to occur during particular times of the day.

If the relay has welded or exploded then the modem ICs have probably been fried too and you are probably SOL for the repair. Restart your nbn connection box and if that doesn't work, call us on Solid green Your nbn connection box is connected and working properly. Anyone know how to fix this? Optical light. View solution in original post. Pages: [ 1 ] Go Up. View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more Sign in to the My Telstra app. Connection Box is operating on backup battery power from the Power Supply unit. Solid green Your power supply is working normally. I will do some pics soon.