Microsoft account recovery page

This step assumes you've tried Reset a forgotten Microsoft account passwordbut your attempt wasn't successful. If you already tried this but it didn't work, use our Sign In Helper tool.

February 14, Are you looking for help with the Account recovery? Please keep in mind that the account recovery process is automatic and neither Community users nor Microsoft Moderators can intervene in the process. February 9, Ask a new question.

Microsoft account recovery page

Home Home. Reset or recover your lost Microsoft account password. Sign in to Xbox on your device. If you know the email address that you used to set up your Microsoft account which is used to sign in to your Xbox profile , you can reset your password now:. Go to Reset your password and enter your email address. Passwords should be at least 8 characters long and should contain a mix of upper and lowercase letters, numbers, and symbols. Reset your password. Note that you must have your Microsoft account email address to reset your password. Find your Microsoft account email address. You can also reset your password on your Xbox console below. Reset your password on your Xbox console. Step 1: Verify your identity. You can request a password reset directly from your console if you have access to the phone number or alternate email that you previously provided. On the console Sign in screen, type in your email address, and then select the I forgot my password button.

From the dropdown list, select whether you want to add a phone number or an alternate email address. Easy to follow.

Select Reset password below. Reset password. Enter the email address, phone number, or Skype name you use to sign in then select Next. Type the security code into Verify your identity , then select Next. If you know your password, but want to change or reset it, sign in to Change password.

This step assumes you've tried Reset a forgotten Microsoft account password , but your attempt wasn't successful. If you already tried this but it didn't work, use our Sign In Helper tool. The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours. Improve your chances to successfully recover your account by reading through the following guidance first. Important: The account recovery form can only be used if two-step verification isn't turned on.

Microsoft account recovery page

If you want to change a known password, see Change your Microsoft account password instead. If the "Enter password" window is still open select Forgotten your password? For your protection, Microsoft must verify your identity before you can proceed with resetting your password. Retype the first part of the email address or the last four digits of the phone number hinted at in the previous window. Confirm the code to create a new password. Learn how to create a strong password.

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Security and verification codes. How to help keep your Microsoft account safe and secure. Have you updated your credit card info with us recently? Not enough pictures. Was this information helpful? Thank you! Account activity and closed accounts. Clear instructions. Update your profile. Tell us which console your account has been used on the most. Send feedback to Microsoft so we can help. Related topics. Details required :. Combining Microsoft accounts. If you get a message from Microsoft that says your account is locked, use our Sign In Helper tool.

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Choose how you want to receive a verification code. Microsoft account help. Microsoft account More For now, please allow me to do the best I can in helping you with the process. Recover your account. Using this form is the fastest way to get your password reset if you can provide enough info. Microsoft Insiders. Windows Insiders. Update your profile. Sign in with Microsoft. Like a button or something?