Mcdelivery missing item uk

Join the discussion and meet other Mumsnetters on our free online chat forum. Just because Mcdelivery missing item uk curious I wanted to ask if anyone else keeps getting struck with missing items from McDonalds when delivered? We've had a crazy horrible week so as a 'treat' we had a McDonalds delivery tonight. We've had a handful since they started delivering in my area around a year ago and thankfully on the whole most were complete the most that was missing was the odd paid for the 20p sauces but now twice we've had a missing Big Mac the other was the full BM meal, mcdelivery missing item uk.

Join the discussion and meet other Mumsnetters on our free online chat forum. I asked where he's delivered and GPS says half a mile away! I've complained to McDelivery and UberEats but they won't help - anyone had this? Screenshot where it says delivery took place. Screenshot length of phone call. Send both to ubereats customer service in an email.

Mcdelivery missing item uk

According to Lesley, the order was delivered to her home by Uber Eats, but was missing five items in total — including drinks and apple pies. She added that this is clearly a recurrent issue as she received a number of responses on a Facebook post from people who had experienced similar issues. McDonald's stock image. Previously, Lesley has made a breakfast order and had pancakes and other items missing, and another order was missing chips and a drink. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Please report any comments that break our rules. Last Updated:. Your response has been sent to our editors. Those ads you do see are predominantly from local businesses promoting local services. These adverts enable local businesses to get in front of their target audience — the local community.

I've done it each time and I'm refunded within 24 hours for the missing items. Edit Delete Report.

McDonald's has refused to comment after dozens of complaints from residents in south London about orders arriving with items they have paid for missing. Surrey Comet and Your Local Guardian have previously reported cases where people have ordered food for delivery from McDonald's and not received everything they paid for. The customers have found it difficult to obtain refunds, with fast food giant McDonald's telling them to get in touch with delivery partner Uber Eats about the issue instead. Since reporting on one mum fighting to get a refund after not receiving the food she paid for, and another campaigning for McDonald's to take responsibility after she received three wrong orders consecutively, dozens more McDonald's customers got in touch with us at Newsquest south London to share the problems they had. But, McDonald's still refuses to take responsibility for the issue and said "this would be one that our delivery partners Uber or JustEat would have to comment on" when approached for comment with each complaint detailed out. Uber Eats apologised for its customer service on these occasions, and said it is working to improve its processes. An Uber Eats spokesperson said: "We are very sorry that our customer service did not meet our usual high standard on these occasions, and we are working hard to understand how we can improve our processes.

McDonald's has refused to comment after dozens of complaints from residents in south London about orders arriving with items they have paid for missing. Surrey Comet and Your Local Guardian have previously reported cases where people have ordered food for delivery from McDonald's and not received everything they paid for. The customers have found it difficult to obtain refunds, with fast food giant McDonald's telling them to get in touch with delivery partner Uber Eats about the issue instead. Since reporting on one mum fighting to get a refund after not receiving the food she paid for, and another campaigning for McDonald's to take responsibility after she received three wrong orders consecutively, dozens more McDonald's customers got in touch with us at Newsquest south London to share the problems they had. But, McDonald's still refuses to take responsibility for the issue and said "this would be one that our delivery partners Uber or JustEat would have to comment on" when approached for comment with each complaint detailed out. Uber Eats apologised for its customer service on these occasions, and said it is working to improve its processes. An Uber Eats spokesperson said: "We are very sorry that our customer service did not meet our usual high standard on these occasions, and we are working hard to understand how we can improve our processes. He said: "I couldn't be bothered to complain - found out after I had collected and was too busy to complain - I also thought as I had already left how could I possibly prove it. Miechelle Hollis says she has had fries missing on multiple occasions, a 20 piece sharebox of nuggets on another and ice creams on another from the McDonald's in Anerley. Caroline Berens said she "always has stuff missing" from the Sutton and Oldfields Road McDonald's branches and that "they should refund if they don't deliver what we pay for".

Mcdelivery missing item uk

You should complain to the retailer, not the courier, about a missing delivery. This is because your contract is with the retailer, and the Consumer Rights Act makes the retailer responsible for the good condition and safe delivery of your order. Make a delivery complaint. Under the Consumer Contracts Regulations you can cancel orders for most goods bought online from the moment you place your order until 14 days from the day you receive your goods, and get a full refund. There are some items where you don't get a right to cancel. See our step-by-step guide to cancel your online order. Our experts will guide you to the best outcome at a fair price. In the email you informed them of the birthday date and importance of receiving the parcel on time. If the parcel didn't arrive in time for your friend's birthday, you can cancel the order and ask for your money back.

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Customise Getting started FAQ's. Since reporting on one mum fighting to get a refund after not receiving the food she paid for, and another campaigning for McDonald's to take responsibility after she received three wrong orders consecutively, dozens more McDonald's customers got in touch with us at Newsquest south London to share the problems they had. I went through a drive through not so long ago, the 7up was just fizzy water. Your response has been sent to our editors. Caroline Berens said she "always has stuff missing" from the Sutton and Oldfields Road McDonald's branches and that "they should refund if they don't deliver what we pay for". Join the discussion and meet other Mumsnetters on our free online chat forum. You may also want to briefly describe, if relevant, what is happening and why, as well as where and when the picture was taken. Happily deliveroo now offer McDonalds, and the few times we've ordered from them we've not had any problems. Report this comment Cancel. Last Updated:. Unanswered threads Acronyms Talk guidelines Hide shortcut buttons. They got my entire order wrong once! OP posts: See next See all. Please report any comments that break our rules. But, McDonald's still refuses to take responsibility for the issue and said "this would be one that our delivery partners Uber or JustEat would have to comment on" when approached for comment with each complaint detailed out.

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Comments: Our rules We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. Starting to worry that UE will think I'm bulling them up now it's happened again! Chat Follow topic. I wasn't happy either time though. The full statement from McDonald's said: "Because of the way that our processes work, this would be one that our delivery partners Uber or JustEat would have to comment on. Return to the Your Local Guardian homepage Return to the article. Please create an account To comment on this thread you need to create a Mumsnet account. It sounds like I order lots of McDonald's on Uber eats. Ah first world problems. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. I hope the people who got a free chicken nugget happy meal are happy I've twice had misdelivered takeaways left on my doorstep. Join the discussion and meet other Mumsnetters on our free online chat forum. Please report any comments that break our rules.