Logmein technician console

As part of our commitment to provide logmein technician console service and reliability to our customers, we're happy to inform you that we will be upgrading the current live Rescue Technician Console OS: Windows from version 7. Rescue Tech Console 7. Please visit FAQ for details.

Request a quote. Technician Console as a desktop application is available for technicians both on Windows and Mac computers. The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click — no browser required. Launch the application via the Windows Start button, a desktop shortcut, or any other preferred method. You may be prompted to log in to your LogMeIn Rescue account.

Logmein technician console

Every time I launch it, it crashes and goes away immediately with no errors shown. I have the most recent version downloaded from your site. Go to Solution. View solution in original post. I apologize greatly for the timing gap, and I'm expecting a new release to handle Catalina systems in the next couple weeks. We're not yet fully compatible with the newest Mac OS, and expect to roll out updated software in the next 2 weeks. Apologies for the delay, and you may use RescueAssist web in the meantime. Thanks for your reply, but we have already upgraded to Catalina. I would've thought LogMeIn would be participating in Public Betas in order to ensure their software is compatible with the latest releases? That referenced page says it is expected in the next 60 days - but doesn't say when the item was posted - at least a month ago. Community Help. Release Notes. GoTo Connect. GoTo Resolve. GoToAssist Service Desk.

Hello, Do you expect this update soon? About Us. Turn on suggestions.

Technician Console The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared Queue. The Windows and Mac Desktop Apps enables technicians to access their console in one click, so they can provide support faster, without the hassle of a browser. It's the interface through which technicians communicate with Customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion.

Request a quote. A new version of the Technician Console version 7. A new version of the applet for Windows and Mac will also be released customers do not need to do anything — these are automatically downloaded as part of session initiation. Once users update to the latest Technician Console, they will have a vastly improved agent experience when next gen media is enabled, including:. This is an optional update. If there are customers interested or experiencing latency and lag, they can move over to Rescue 7. Use of this new TC is optional during the initial release. Once Rescue 7. Use of this new Technician Console is an option available to Windows users only. We will provide more updates as the Mac Tech Console becomes available.

Logmein technician console

Technician Console The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared Queue. The Windows and Mac Desktop Apps enables technicians to access their console in one click, so they can provide support faster, without the hassle of a browser. It's the interface through which technicians communicate with Customers and conduct remote support.

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You may be prompted to log in to your LogMeIn Rescue account. Technician Console as a desktop application is available for technicians both on Windows and Mac computers. However, it probably would not help. Did you mean:. I have yet to find any solutions and haven't found any other posts with this exact problem. New Contributor. Upgraded user experience in remote control and desktop view sessions on Windows computers. LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising three main components: a Technician Console , a Customer Applet , and an Administration Center. That was 1 week ago, no response yet. Then went into downloads and re-installed the previous version. Search instead for.

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Accepted Solutions. At which point it won't actually connect us, it'll revert back to where we need to click the 'Launch Remote Control Session' option one more time to successfully connect. Please mark it as an Accepted Solution. This intuitive online interface is used by Administrators to create and assign permissions for other Administrators, technicians, and Groups. Administrators can also create Support Channels — web-based links that automatically connect Customers to technicians — and assign them to specific Groups. Article last updated: 26 July, Search instead for. About Us. The Windows and Mac Desktop Apps enables technicians to access their console in one click, so they can provide support faster, without the hassle of a browser. That was 1 week ago, no response yet. Was your question answered? Did you mean:. Technician Console The Technician Console is the online interface used by support technicians to conduct remote support sessions. Retired GoTo Contributor. Search instead for.