Is edreams reliable

We forward your question to the customer service team of eDreams, and they will answer in 24 hours! We forward your request to the customer service team of eDreams, is edreams reliable, and they will call you back in 24 hours!

Have you ever heard of edreams. It is a powerful search engine and online travel agent for flights, hotels, holiday packages, car rentals, and even travel insurance. Yes, they cover many aspects in the travel space. But, it is this website actually reliable? Why is edreams cheaper than other sites? Same as with Kiwi. Therefore, we wrote up a big, detailed review of edreams.

Is edreams reliable

Have you found a cheaper flight or hotel deal on eDreams and now want to book through them, but are concerned about its legitimacy and reliability? However, booking through eDreams carries a higher risk of issues than booking directly. In short, it is due to the involvement of a third party eDreams and its unreliable customer support. As you might know, eDreams basically acts as an intermediary between you and the travel providers such as airlines, hotels, and car rental companies. As a middleman, eDreams collects your payment and is responsible for your booking, not the airline, hotel, or car rental company you booked with since your contract is not directly with them, it is with eDreams. In case something goes wrong between you and your travel provider , you will have to involve eDreams first, and then they will reach out to them on your behalf to resolve the matter. But the biggest problem with eDreams is that its customer service is very poor which makes things extremely complicated to resolve. While eDreams claims to provide support via chatbot and phone, it is difficult to get in touch with a real person from their support. Alternatively, calling them by phone typically results in a long hold period and the possibility of unanswered or disconnected calls. So in case you are booked through eDreams and need any help, you will have a hard time reaching their customer service. And even if you manage to contact them somehow, there is a high probability that you are going to be stuck in a lot of back and forth between your travel provider and eDreams before your issue is resolved. And it is quite possible that your issue might not be resolved either, especially if it is urgent due to the lack of customer service on eDreams. Likewise , making changes or cancellations to your bookings can be a hassle, especially in the case of flight reservations, due to the involvement of a third party eDreams and its unreliable customer support. While you may be able to easily make changes or cancellations to your hotels or rental cars, doing so to a flight reservation is very challenging when you are booked through eDreams.

But, it is this website actually reliable? This is one of the most common issues at edreams. A review for Etihad Airline is also on the way.

Miriam enjoys writing about travel, and other adventures abroad like studying or working as an English language assistant. When she's not dreaming of new locations to explore, you can find her singing, acting, or dancing probably all three , binge watching cozy crime TV shows, embroidering, or trying to come up with clever puns. Get Pilot. The travel planner that takes fun and convenience to a whole other level. Try it out yourself.

By clicking a retailer link you consent to third party cookies that track your onward journey. If you make a purchase, Which? Both brands are more well-known across the rest of Europe than they are in the UK. Find out more: What is a package holiday and why should you book one? Look elsewhere. Customer score Based on a combination of overall satisfaction and how likely people are to recommend the company. In August , we asked 8, Which? Connect panel members and the public to complete an online survey about their experiences of booking and going on holiday in the past two years. Like many other online travel agents, including Lastminute. This echoes our experience at Which?.

Is edreams reliable

Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. Proactively asks for customer feedback. This company responds to reviews on average within 18 days. I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward.

Do not disturb traduction

Edreams only confirmed that they charged me only for the hotel Dubai doubled the amount. But please agree, it is unfair on your company's part to continue earning in full when the service is canceled. Facing any problem gind u a solution I faced a financial problem and i was loooking for solution Marion was great. They cover: book flights, hotels, holiday packages, car rentals, and travel insurance. Thanks ishita and have a wonderful future with your career with edreams. Learn more about our review policy. We forward your request to the customer service team of eDreams, and they will call you back in 24 hours! Reply from eDreams 3 hours ago. As a middleman, eDreams collects your payment and is responsible for your booking, not the airline, hotel, or car rental company you booked with since your contract is not directly with them, it is with eDreams. And eDreams may then turn around and push things back to the airlines, leaving you stuck in the middle. Does Priceline hotels, flights, and others actually give travelers the best deals? I have24 to change this ticket and a very limited budget. Poor customer service and support Delays with first flight and had to cancel the second ticket.

Miriam enjoys writing about travel, and other adventures abroad like studying or working as an English language assistant. When she's not dreaming of new locations to explore, you can find her singing, acting, or dancing probably all three , binge watching cozy crime TV shows, embroidering, or trying to come up with clever puns. Get Pilot.

I am prime and happy to be. Hi, I recently booked a flight ticket from edreams. Sincerely, John Customer Care Team. Are you interested in our promotion? In the Travel Aggregator category. Before edreams changed their business model to a prime model, they had a business model we personally did not like. When you contact eDreams via chatbot, you typically get automated replies. I use Kiwi for finding cheaper destinations and dates to fly. In the last step, the final rate will be shown plus a big extra fee. Unfortunately EDreams application does… Unfortunately EDreams application does not help as there is, since more than one week, an error message if you want to modify your trip or need any other service. He was great; literally restored my faith in good customer service. Miriam enjoys writing about travel, and other adventures abroad like studying or working as an English language assistant.