Glpi tickets

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Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Already on GitHub? Sign in to your account. It is not possible to search "inside" a ticket with global search enabled? I try it but it returns all my tickets and not tickets with criterions in global search field. Here are my global configuration :.

Glpi tickets

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Merge branch 'yosral' into 'pusher' ….

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I'm currently evaluating GLPI for my organization and finding it really powerful and intuitive. I have created a test template but I can't see how you actually use it. When I create a ticket it always uses the default template and I can't see anyway to select or change to the template I have created. I've looked over the help documents but I doesn't elaborate, it just shows you how to create them. Ticket templates are a way to customize the ticket form based on the entity, the selected category, or a user's current profile. The applicable template is then evaluated based on the category, profile and finally the entity in that order. So, if the selected ticket category has Template A set as the default and the user's profile has Template B, Template A will be used.

Glpi tickets

When a ticket category is selected in GLPI, it can automatically add tasks to the ticket. Below is an example for illustrative purposes. Name and number them in such a way that they are easy to identify in subsequent steps. In the Predefined Fields section of the ticket template, select Tasks from the first pulldown. Then, select the specific task from the second pulldown. Finally, click Add. Do this for each task template you wish to add. Note: this part can be confusing. The order in which you select the tasks in 2, above, is not the order they will appear in the ticket. If there is a specific order you desire, be sure to select the tasks in reverse order.

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Now, with global search, I try to find the word "Look", the result of global search is the following :. You switched accounts on another tab or window. But, in my case, if i look for a specific word inside my ticket, it returns every time all my tickets. This profile must be set before the showItem methods and reset after, in order for GLPI to continue normal operations. The token is automatically freed when leaving the open item page or closing the browser window. Apart that the expiration delay default value is 4 hours and configurable in a GLPI cron. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Thank you Regards, Tomolimo Note that I'm ready to publish this plugin: I just need the special hooks I've spoken about : All reactions. For user stories or use-cases : there are two ways for implementing such lock token: is to get a token automatically at item openning, then a further openning will show the item in read-only mode. Tomolimo, Could you post you code somewhere on github so that we can have a look at it and test it? Regards, Tomolimo All reactions.

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The text was updated successfully, but these errors were encountered:. Skip to content. Ok I understand. Regards, Tomolimo All reactions. You have to add description on the ticjkets list fields to search into it. Merge branch 'pusher' into 'development' …. You signed in with another tab or window. Tomolimo, Could you post you code somewhere on github so that we can have a look at it and test it? You signed out in another tab or window. For user stories or use-cases : there are two ways for implementing such lock token: is to get a token automatically at item openning, then a further openning will show the item in read-only mode. Copy link. Is it normal or not? Dismiss alert. Thank you for this explanation, but as far as I understand, this is like the plugin Behaviors at the end? Here are my global configuration :.