Figs apparel

FIGS is a founder-led, direct-to-consumer healthcare apparel figs apparel lifestyle brand that seeks to celebrate, figs apparel, empower and serve current and future generations of healthcare professionals. We branded a previously unbranded industry and de-commoditized a previously commoditized product—elevating scrubs and creating premium products for healthcare professionals at an affordable price. Most importantly, we built a community and lifestyle around a profession.

Initially, they sold their product out of the parking lots of hospitals, getting feedback from staff. The company headquarters are in Santa Monica , California. In November , a California jury rejected all claims made by a competitor as "not valid" in a lawsuit alleging FIGS had "false advertising and misleading business practices. FIGS sells scrubs, other medical clothing and associated products, including scrub tops, scrub pants, underscrubs, lab coats, activewear, and loungewear. All sales are online, via the company's website. FIGS also operates the Threads for Threads program, which donates sets of scrubs to countries with limited access to medical apparel. The program includes giving trips and results in the donations of scrubs around the world.

Figs apparel

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American clothing company. Read Edit View history.

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Skip to content Your browser is out-of-date. Chrome Firefox Opera Safari. Exclusive Sample Sale. Shop All. Scrub Tops. Scrub Pants. All Scrubs. Layering Essentials. Lab Coats.

Figs apparel

One awesome week. Forever-awesome FIGS. Our scrubs combine function, comfort, durability and style in a variety of colors and fits. Skip to content Your browser is out-of-date. Chrome Firefox Opera Safari. Exclusive Sample Sale. Shop All. Scrub Tops. Scrub Pants.

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Everything is dictated by customer feedback including our staffing, shipping timelines, and communication channels. Fast Company. ABC News. For example, our proprietary FIONx fabric technology is made from what we believe to be the best combination of materials, is core-spun for maximum durability, and offers technical features such as four-way stretch, anti-odor, anti-wrinkle, and moisture-wicking properties. And do we do anything with it? FIGS also operates the Threads for Threads program, which donates sets of scrubs to countries with limited access to medical apparel. Retrieved June 14, Customer experience has been a priority at FIGS since day one. We also use Delighted integrations to feed detractor responses directly to our CX team so that they can reach out and solve customer issues in real-time. For example, when we present our NPS data, I always try to pull a specific customer. Our two co-founders, Heather and Trina, started FIGS, not merely to improve the scrubs market, but to really transform the healthcare experience — by putting as much thought into the workwear of medical professionals, as medical professionals put into their patients. Delighted makes NPS so easy to set up, so easy to understand, and most importantly, so easy to act on. Toggle limited content width. Public company.

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By going direct-to-consumer, we are able to have a direct relationship with our customers and then use their feedback to improve every aspect of our business — from our products to the way we market them and so much more. Many of our customers form a deep emotional connection with us because we are the first brand in the industry to seek to understand their unique needs. What was the impetus for starting your CX program? In October , FIGS released a promotional video featuring a female osteopathic physician [38] in neon pink scrubs reading a book titled "Medical Terminology for Dummies" while holding it upside down. Can you tell us about your role? Our two co-founders, Heather and Trina, started FIGS, not merely to improve the scrubs market, but to really transform the healthcare experience — by putting as much thought into the workwear of medical professionals, as medical professionals put into their patients. I view my role as being the voice of the customer throughout the organization. The dashboarding is by far my favorite part about it. And do we do anything with it? Retrieved June 14,