Fido online chat hours

August Am I missing something? If covid changed things why isnt the website updated to reflect what has been going on for months?

June It is now Sunday at 10am and neither the phone line or the Chat line is open. I'm startng to see a pattern here. So making rediculous errors on my bill - making rediculous errors on their website - etc Oh I forgot the punch line. When you call them, their opening message states that they are open from 9am to 5pm on weekends. They make you listen intently and press numbers until you find the right area, then enter your phone number and pin, and then get told that the office is closed and for us to call them back weekdays or weekends

Fido online chat hours

October Had the unfortunate necessity to contact Fido this morning. Discovered that only "Live Chat' is the only available option now to speak with someone at Fido. It too well over an hour to have my issue my extra payment not applied NOT resolved. Texting to an individual, who is who knows where, is the most inhumane experience. Shame on Fido for implementing or degrading their customer service. If this is the direction that Fido is taking their customer service, I will seek another service provider for my multiple accounts. Go to Solution. November I feel your pain Peter, I have been with Fido since it started over 30 years ago and have always been very happy phoning for help from Customer Service and having a live person in Canada help me. I have just spent of 5 hours trying to find out why a rep discontinued a feature in my plan to now avail. The links to set up a time for Fido to call you waste my time again as they don't call at the scheduled time, when the call c. Hope to talk to you soon.

FidoRania Moderator. You can send us a private message on Facebook or twitter as well. Still not working.

What can we help you with today? Check out these step-by-step, interactive Device Guides for how to set up your phone or tablet, enable features and fix minor issues. Learn how to identify and handle fraud attempts via social engineering scams phishing, vishing, smishing. Check for outages and get help with mobile, home internet and WiFi network issues. Having problems making mobile calls? Check out these easy troubleshooting steps to fix the problem.

July Where is the live chat button. Your site changes and what was previously an answer from you guys its not there anymore. It appears this is quiet the problem, why is it so hidden? I've spent over an hr looking. Go to Solution. I can't call you. I think my sim card is changed to esim. Can you please can two plans under my account name and fix my sim card issue?

Fido online chat hours

What can we help you with today? Check out these step-by-step, interactive Device Guides for how to set up your phone or tablet, enable features and fix minor issues. Learn how to identify and handle fraud attempts via social engineering scams phishing, vishing, smishing. Check for outages and get help with mobile, home internet and WiFi network issues. Having problems making mobile calls? Check out these easy troubleshooting steps to fix the problem. Learn what you can do about missed or late payments, how to make a payment arrangement, and more.

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Having problems making mobile calls? Hey WolfieW ,. Help Sign In. In response to Benjamin November Trying to reach home internet. Have a nice one. There's a few more ways to get in touch as we provide support not only through phone or live chat. Texting to an individual, who is who knows where, is the most inhumane experience. Learn more. Tried from 3pm and still same message a couple of hours later. If the credit amount isn't received by later next week, you might consider contacting your financial institution to see why there might be any delays.

August Am I missing something? If covid changed things why isnt the website updated to reflect what has been going on for months?

We'd love to help out and answer all your questions. It would be really helpful if you could kindly answer a few questions so that we can forward them to our Support Team : - Which province are you located in? Did you mean:. Fido Community. Here's everything you need to get started. Still not working. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the credit amount does not show today, I would expect it to be available early next week. You can send us a private message on Facebook or twitter as well. In response to Benjamin