Eufy homebase 2 red light meaning

This article is to help you find the cause and correct it. Boot Up Process. HomeBase takes about one minutes to boot up; after HomeBase has finished booting up, the LED will turn from red to white.

Homebase 2 brand new just out of the box , Stuck on a constant solid red light. Tried all of the trouble shooting and the light will not change. Device appears frozen. When I disconnect router it acknowledges there is no internet connection. Frustrating and disappointing. Any advice would be great. Need to get it working asap or will need to return it.

Eufy homebase 2 red light meaning

AnkerSupport My Homebase was showing a solid red light this morning. Solid red light does not turn white. Please advise! If so you might contact support eufylife. Springfield what does it say on the app? I think home base is not connected to internet, not sure what is blocking it. You pretty much did all the trouble shooting. Have you tried this: Hold the reset button on home base for few seconds, it will reset it and might work. Be Careful as it might format the SD card and wipe the videos. Glad it worked out for you. Continue to enjoy your eufycams. Oh oh something is not going well here, I better leave it to support eufylife. Contact them and they should be able to assist you.

Ice1 April 24,pm 7. I think home base is not connected to internet, not sure what is blocking it.

I had this setup for closer to a month and suddenly last Thursday the status light switched to red. I tried to hard reset after about 14seconds pushing down the reset button it says unable to connect to internet. I have ruled out the connection problem. The ethernet cable works, so does the internet on that ethernet cable. Removed the static ip address assigned to the homebase. Still no success.

It is very frustrating when you are not able to configure and use your Eufy HomeBase because it is unable to connect to the network. This issue normally occurs when you try to configure your brand new HomeBase, but can also occur on your already configured HomeBase after power outage. Just after you turn ON your HomeBase for the first time, if everything is OK, it should be blinking red which means it is ready for setup. If it is stuck on solid red , it means there was a problem connecting to the network. If it is blinking blue , it means that HomeBase is successfully connected to the network but setup is pending. When it is constant blue, it means you have successfully setup your HomeBase.

Eufy homebase 2 red light meaning

This homebase 2 is the replacement for another that you originally purchased. Any ideas to solve this or I have to ask again for a replacement for all these defective devices. Carli did you try resetting the HomeBase 2 on the back of the unit?! A lot of the time this will reset everything and clear any errors or problems that happen. Last night I used the clip to factory reset the system several times, and nothing worked for me. It is already early in the morning and the red LED continuous blinking, it never changes to the blue color. I regret to hear that you have run into problems with the replacement Homebase 2. Rest assured that we will help you resolve the issue as soon as possible. To locate the issue, may I know if there is a green light on the back of the HomeBase, near the Ethernet cable plug and it blinks from time to time with the Ethernet cable plugged in? How about using a different Ethernet cable?

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Make sure you use the original or a 12V-2A equivalent power adapter. Chiquinho April 25, , pm Not installed at present due to batteries need charging on the cameras. I tried to hard reset after about 14seconds pushing down the reset button it says unable to connect to internet. Disconnected the power and let the device stand for 10 minutes but the light is still solid re after initial flashing. I confirmed the MAC address of my HomeBase2, and was able to ping the device on my network througout these troubleshooting stages. Device appears frozen. Homebase constant red light Queries. Solid red light does not turn white. Router has internet connection, not a single device on the network has internet connectivity issues. If so you might contact support eufylife. Unplug homebase power connector and ethernet. Sufficient Power Make sure you use the original or a 12V-2A equivalent power adapter. Springfield April 27, , am Tried plugging to different network switches, mesh wifi satellite, and with different devices etc.

Dealing with a red light on your Eufy HomeBase can be a frustrating experience. As an owner of a Eufy HomeBase myself, I know firsthand how important it is to have a functioning HomeBase for your security system to work effectively. The red light can indicate a range of issues, from a simple connectivity problem to a more serious malfunction.

Make sure your internet is working before trying these steps. Plug in network Plug in power. Hope this helps! That is what I supposed. Never had a router drop Ethernet-connected devices before. Springfield April 24, , pm 6. Chiquinho April 24, , am 2. I then realized a week prior I had attempted to statically assign IP addresses to devices on my network. Strangely, the WiFi connected devices are all still connected. The fact that resetting the device is also broken is the main giveaway. Otherwise HomeBase will not receive sufficient power to work. Springfield what does it say on the app? When I disconnect router it acknowledges there is no internet connection. Follow Us. Ice1 April 24, , pm 3.