Eufy doorbell is offline

My new Eufy doorbell was working fine after the initial install 2 days ago.

When you see a screen that is similar to the one shown below in the doorbell device tab, your wired doorbell is offline due to either power outage or Internet disconnection. This article will provide some tips on how to resolve the issue when it occurs. If the device in your house is offline, please check your WiFi signal or router. If the issue only happens on the wired doorbell, please try the following tips:. Check if the power is on.

Eufy doorbell is offline

It is possible under certain circumstances for your eufy battery Video Doorbell offline. This article will detail the circumstances in which your battery doorbell can lose its connection and what to do if this occurs. HomeBase is disconnected with Internet router or Wi-Fi. HomeBase offline due to temporarily losing power. You have changed your Wi-Fi network password. Your doorbell loses connection with HomeBase. Battery doorbell runs out of its battery. Move the Battery doorbell closer to the HomeBase. Make sure that your eufy battery Doorbell has enough battery. Note: A small number of customers reported that the doorbell went offline or disappeared from the App when it was installed in the mounting bracket. It is very likely that the screw is too long to withstand the SYNC button. Please make sure if you use the original screws to install the battery doorbell in the package. If you still have questions, please contact eufy customer support for further assistance. We're happy to assist you whenever you need us.

We appreciate your feedback of this site. Same problem here with my eufy battery doorbell. I was so impressed how easy it was to install in my vacation property.

If your eufy Battery Doorbell with WiFi Chime goes offline, please try the following troubleshooting steps to verify if the issue can be resolved. Charge the Battery Doorbell for at least 2 hours and then set it up using the eufySecurity app again. Make sure there are no potential sources of signal interference around the WiFi Chime, and the distance between the WiFi Chime and the Battery Doorbell is within m. Additionally, please move the WiFi Chime closer to the Battery Doorbell to verify if it helps to strengthen the signal. Save all important videos in the eufySecurity app first, then remove the Battery Doorbell from the eufySecurity app and set it up again. Reset the Battery Doorbell by pressing and holding the SYNC button for 10 seconds to verify if the problem can be resolved. Note: If you proceed with the reset process, you will have to reconnect the doorbell to the eufySecurity app.

If your eufy Battery Doorbell with WiFi Chime goes offline, please try the following troubleshooting steps to verify if the issue can be resolved. Charge the Battery Doorbell for at least 2 hours and then set it up using the eufySecurity app again. Make sure there are no potential sources of signal interference around the WiFi Chime, and the distance between the WiFi Chime and the Battery Doorbell is within m. Additionally, please move the WiFi Chime closer to the Battery Doorbell to verify if it helps to strengthen the signal. Save all important videos in the eufySecurity app first, then remove the Battery Doorbell from the eufySecurity app and set it up again. Reset the Battery Doorbell by pressing and holding the SYNC button for 10 seconds to verify if the problem can be resolved.

Eufy doorbell is offline

You check your app to see who is outside after hearing your Eufy doorbell ring. But, your doorbell is offline according to your Eufy app. Why is my eufy Doorbell Offline After confirming that the doorbell is turned on, you are now trying to figure out how to turn it back on. If this describes you, keep reading to find out how to get your Eufy wired doorbell connection back. Be at ease. As this post will go on to explain, there are a few typical and simple fixes for a broken EUFY doorbell. To avoid problems like this in the future, you should understand why your Eufy doorbell is offline before we continue. Here are a few typical causes for Eufy doorbell outages:.

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Voltage was good and all connections were tight, but no light on the doorbell. Contact eufy support at support eufylife. We're happy to assist you whenever you need us. I have just purchased the Eufy Homebase 2 with the battery doorbell camera. I just gave it a bit more torque and made sure it was as flush as possible to prevent any protrusion. Can someone please assist with this issue. Make sure that your eufy battery Doorbell has enough battery. Call Us. Did you make sure there is no moisture inside the bell? Introducing the eufy Clean App.

It is frustrating when your Eufy doorbell keeps going offline and you cannot fix it. It can be difficult to say the exact problem, but several possible solutions will be able to fix the doorbell and get back online in the app.

This article will provide some tips on how to resolve the issue when it occurs. It is very likely that the screw is too long to withstand the SYNC button. Did anyone solve the issue? Video Doorbell Slim. Applicable for those products. I have the wireless doorbell hardwired using the provided shim. If the device in your house is offline, please check your WiFi signal or router. Disconnected Power and still nothing. If the issue persists after trying the above troubleshooting steps, please contact eufy customer support for further assistance. Any solution on this issue?. I could watched videos on homebase2 with the ethernet cable so the homebase2 was connected to my network. First why there is not a notification to tell us doorbell is offline?? My connection is good, the power is good but it still went offline twice in like 2 months. Sanwillem October 20, , am