Cisco finesse device not accessible

I have a quite unusual issue. I have a problematic phone in which certain call center users cant log into on Finesse.

I have a quick question here It's been painful but i am getting. Contact system admin Which seems to be a bug, if you are over 2k users which i don't have. The only thing though, since i migrated these servers to the lab, i had to changed IP, DNS, hostname Therfore, i have lost my license files. Cucm is running on a default license which is fine but i have to get a new license for uccx.

Cisco finesse device not accessible

There may be other reasons or solutions but these steps helped in these particular cases:. Finesse for Supervisors generates a loading report error of insufficient permissions Go into CUIC security and add the user to the supervisor group. Search for:. You may see the following error message if the thing you are trying to delete is locked down: Error occured. One or more records did not get deleted. The pkid column in the device table in the database is being referenced from another table. If one of them does not light up, proceed anyway If the mute button lights up, it will turn off momentarily. However, 24 hours after the user has been marked as inactive or disabled will the user then be purged by CUCM garbage collection which occurs at am the following night fixed time Unable to log into Jabber: cannot connect with the server A user attempts to log into Jabber but cannot because it says the server cannot be contacted: contact your administrator. Look at solving this by going to the End User menu in CUCM and seeing whether the user is associated with the appropriate access group Cannot send messages or make calls in Jabber The user cannot message people or make calls in Jabber: the options to do so are greyed out Resolve this by looking at Jabber options and accounts: the credentials provided should be that of your Windows account Enter the credentials manually. If there are still issues with this, log out and back into Windows. Find all the keys that have Product Name Cisco Jabber and delete them. Then you will be able to reinstall it.

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Posted on January 7, by Andrew or Andy but not Drew. Leave a Comment. Any account name changes , where possible, should be considered. At my previous job we had two PCCE deployments , both Middle of the day.

Going to simplify this, I am wanting to create a new user that can login to Jabber on the PC and pick up calls in our Finesse group without a need for a desk phone, can someone help with this? I have created a new user, they are able to log into jabber and make calls on there, but when trying to log into Finesse I get a device not accessible error. I should be able to create a user and have them be able to make calls on Jabber as well as receive calls in Finesse without an issue. When I worked help desk we were able to do this, but I am unsure how this was set up. If anyone has any ideas please let me know. I have already tried to make a CTI point and put it into the application user without luck, as well as creating a CIPC device and doing the same. So far no luck.

Cisco finesse device not accessible

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language. The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared default configuration. If your network is live, ensure that you understand the potential impact of any command.

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Thank you for this! Mark Swanson Level 4. Go to solution. Contact system admin Which seems to be a bug, if you are over 2k users which i don't have. Smooth is Fast. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Look at solving this by going to the End User menu in CUCM and seeing whether the user is associated with the appropriate access group Cannot send messages or make calls in Jabber The user cannot message people or make calls in Jabber: the options to do so are greyed out Resolve this by looking at Jabber options and accounts: the credentials provided should be that of your Windows account Enter the credentials manually. When you say "IPCP" Jabber: cannot connect with servers. I replaced the Ethernet cables and made sure the device had proper connectivity. This problem can be caused by a number of things. Bias-Free Language The documentation set for this product strives to use bias-free language.

I have a quite unusual issue. I have a problematic phone in which certain call center users cant log into on Finesse.

Skip to content Skip to search Skip to footer. Start a conversation. Log in now. Learn more about how Cisco is using Inclusive Language. The documentation set for this product strives to use bias-free language. In response to Andrew West. Leave a comment Cancel reply. BlueBox RedBox. Find answers to your questions by entering keywords or phrases in the Search bar above. This means the bugs 'should be' unrelated and unique to each solution. Like Loading For me, by removing and re-adding the agent's device to the RmCm Application User group has resolved some unexplained login issues before. Did you mean:. You may see the following error message if the thing you are trying to delete is locked down: Error occured.