Can you refund games on ps4

If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund.

When using the Android PlayStation app , you may have mistakenly bought the wrong game. Or you've accidentally been charged a recurring fee for auto-renewing your PlayStation Plus subscription. We've all been there. However, returning software or digitally owned content requires going through some hoops compared to trading in your premium Android tablet at the nearest Best Buy. But even then, getting our hard-earned money back is possible — it just involves going through the proper channels. So, to ensure a stress-free experience, we've outlined all the necessary steps to issue a PlayStation Store refund in our guide below.

Can you refund games on ps4

When it comes to refunding a PS4 or PS5 game, your mileage may vary. Technically, you won't be given a refund on a digital game that you've already downloaded or played unless the content is faulty. This is usually up to PlayStation Support's discretion — and whether or not the game is riddled with bugs. Still, if you've purchased a game and find that you don't want it, you have up to 14 days to request a refund. Here's a quick way to learn how to refund a PS4 or PS5 game. Go to playstation. If you were the owner of the account that was charged, select Yes in the chat window that opens up. If a support agent is available, you'll be redirected to a live agent. If you're requesting a refund outside of operating hours, you'll need to take note of the Support ID you're provided and contact them again during business hours. Make sure to have your information ready, including your PSN ID, the email address associated with the account, date of birth, and the name of the game you'd like refunded. If you cannot get refunded directly to the payment method you used to purchase the game, you will instead be given PSN store credit in your wallet. Sony's refund policy received a bit of a facelift when the company barred other online retailers from selling digital game codes, making PlayStation the only storefront to sell digital games on PS4 and PS5 not including downloadable content and expansions.

This means that pre-orders can be a little bit complicated, too - if you pre-order within 14 days of the game's upcoming release, you can get a refund at any point within 14 days of your actual pre-order. Here's a quick way to learn how to refund a PS4 or PS5 game. Note : You may not acquire the full refund depending on how long you've been on the subscription service.

In addition to the below, you may have additional rights under applicable local law, such as if your content is faulty. Nothing in the below limits or replaces any such rights under local law. Full games, downloadable content DLC and season passes fall under this category. Items such as virtual currencies e. If you purchase in-game consumables during gameplay, they are delivered to you immediately.

Instead, you can pretty easily request a refund to your account, which you can then use to fund your next hopefully more calculated game purchase. Additionally, you cannot have started downloading it on your PlayStation 4 or other PlayStation device. Pre-orders work a little differently. This can be done even if you pre-ordered the content months ahead of time. If you pre-ordered a game with fewer than 14 days to go before its release, you will have up to 14 days to cancel the pre-order and get your refund. This means that if you pre-ordered it a week before launch, you have until a week post-launch to request your refund. The one exception to this is if the content is truly faulty and you can somehow prove this to the representative, then you will still be able to get your refund back. The one downside to getting your PlayStation Store refund is that you can only get the cashback as a balance on your account, even if you used a credit card. This is because funds are technically added to your wallet and then used for purchases, therefore you cannot have the purchase refunded directly to your card. Every year, PlayStation lets you take a look back at your year of gaming on its platform.

Can you refund games on ps4

In addition to the below, you may have additional rights under applicable local law, such as if your content is faulty. Nothing in the below limits or replaces any such rights under local law. Full games, downloadable content DLC and season passes fall under this category. Items such as virtual currencies e. If you purchase in-game consumables during gameplay, they are delivered to you immediately. You can check the guide below to learn how to stop future payments at any time. Your subscription will continue until the next payment is due, at which point it will end. A pre-order refers to any purchase of content from PlayStation Store before its release date. If your pre-order includes immediately accessible extra content for example, pre-order bonus content and you have not started to download the main part of your pre-order, the extra content stops working if you cancel your pre-order. If your purchase meets all criteria in the checklist below, you can request a refund at any time before the release date if the release date has passed, within 14 days from purchase.

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It also tracks down which PSN user bought a specific game or DLC by reviewing the history for each account and lists orders made from gift cards and redemption codes. If you were the owner of the account that was charged, select Yes in the chat window that opens up. Buying a game, a bit of downloadable content, a movie, or any number of other digital items from the PlayStation Store doesn't have to be an irreversible choice - Sony does have a refund system in place to let you get your money back. In addition to the refund procedures summarized below, you may have additional rights under applicable local law; nothing in the summary below limits or replaces any such rights under local law. From this menu, the bot will ask questions to determine whether you can return your purchased product or content without any issues. In-game consumables. Get the latest news from Android Central, your trusted companion in the world of Android. Where possible, refunds are issued to the payment method used to make the purchase. All criteria in the checklist below must be satisfied to be eligible for a refund. We recommend being mindful when you're choosing to top up. Errors can happen with any purchase, but we should never procrastinate getting our money back.

You can use a variety of payment methods to make PlayStation Store purchases and top up your wallet. If you add a payment method while shopping on PlayStation Store, the payment information will be saved to your account.

In addition to the below, you may have additional rights under applicable local law, such as if your content is faulty. For full terms and conditions, please visit the PlayStation Store cancellation policy. When using the Android PlayStation app , you may have mistakenly bought the wrong game. Having game issues? When you make a purchase using links on our site, we may earn an affiliate commission. If you pre-ordered earlier than that time, meanwhile, you can get a refund any time before the game releases. Also, you should expect your refund within three to five business days on average. Get the latest news from Android Central, your trusted companion in the world of Android. Amazon drops record-breaking discounts on the entire Galaxy S24 lineup finally! PlayStation Store purchase type. Or you've accidentally been charged a recurring fee for auto-renewing your PlayStation Plus subscription. Make sure to have your information ready, including your PSN ID, the email address associated with the account, date of birth, and the name of the game you'd like refunded. If your pre-order includes immediately accessible extra content for example, pre-order bonus content and you have not started to download the main part of your pre-order, the extra content stops working if you cancel your pre-order.