At&t problems

Thursday was caused by a software at&t problems gone wrong, according to preliminary information from two sources familiar with the situation.

It's akin to class-action lawsuit settlements , for which consumers must often apply to receive any financial benefit. More from Personal Finance: This IRS issue is 'the biggest, most consistent problem' for taxpayers Major airlines raised fees for checked bags Credit cards have 'never been this expensive'. Impacted prepaid customers "will have options available to them," Stankey said, though didn't elaborate. I want to make sure I get the credit,'" he added. Consumers who don't want to call customer service may also be able to interface with a provider's online portal or chatbot for speedier resolution, he said.

At&t problems

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At the disruption's peak, between 8 and 9 a. The company did not share information on why the outage may have started, or how many customers were affected. The outage figures reported by Downdetector, largely based on submissions from users , may not be accurate. ABC News reported that federal officials found "no indications of malicious activity," quoting from a confidential memo the network had obtained. The memo reportedly reflected an assessment by the U. The Federal Bureau of Investigation and Department of Homeland Security are working with the tech industry to help investigate the cause of the outage, John Kirby, the White House's national security communications adviser, told reporters. But again, I want to be careful.

At&t problems

The number dipped before spiking again to more than 50, outages around 7 a. In the next hour, the number again climbed to 71, Customers of Verizon and T-Mobile also reported outages, but both companies said that they had not suffered an outage directly, but that customers could have had issues trying to connect with those using another carrier. Brian Cheung. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future," the company said in a statement. Marlene Lenthang. Rob Wile. In today's White House news conference, John Kirby, the assistant to the secretary of defense for public affairs, told reporters that the FBI and Department of Homeland Security were assisting the Federal Communications Commission with its investigation into what caused today's outage.

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Full Story. This is a developing story. Bay Area man's year-old email account gone during password reset. Hundreds of pets living in deplorable conditions rescued in Hollister. VIDEO They don't have to apply refunds automatically. It wasn't my fault, you owe me money. A similar consumer protection doesn't seem to exist in the wireless arena, Breyault said. Get the ultimate Oscars selfie at this free fan photo-op installation. Thursday was caused by a software update gone wrong, according to preliminary information from two sources familiar with the situation. Report a correction or typo.

Based on an initial review, the company thinks the outage "was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack," it said Thursday evening. ET Thursday. Reports dipped then spiked again to more than 50, around 7 a.

Impacted prepaid customers "will have options available to them," Stankey said, though didn't elaborate. See full list of the Oscar nominations. Cybersecurity and Infrastructure Security Agency CISA reported, according to a confidential memo obtained by ABC News, that "the cause of the outage is unknown and there are no indications of malicious activity. ET, the U. Skip Navigation. It's akin to class-action lawsuit settlements , for which consumers must often apply to receive any financial benefit. Local News. It wasn't my fault, you owe me money. You should cover the cost of this. Hundreds of pets living in deplorable conditions rescued in Hollister. VIDEO Report a correction or typo.