Appointment at apple store

Apple says many problems can be solved over the phone or by chat or email, but one thing that sets it aside from other companies is its willingness to offer hands-on support from in-store Apple Geniuses. In this article, we show you how to set up an appointment with a Genius at an Apple Store. This page appointment at apple store details for getting help via chat, a phone call, or email if your problem is software-based.

If you have questions about your iPhone, iPad, Mac or other Apple product, you may need to make a visit at your nearest Apple Store. Make an appointment and a staff member will be ready and waiting for you when you arrive. You can make an appointment at the Apple web site, but that sometimes requires answering a number of preliminary troubleshooting questions and suggested solutions. Although these can be helpful, you can bypass the process by using the Apple Store app on your iPhone or iPad. The Apple Store app is the key to making your Apple Store experience quick and pleasant. You can schedule a workshop or Genius Bar appointment. Use it to order Apple products for shipping to your home or office.

Appointment at apple store

Need tech support? Get personalized help at a reserved time. Jump to a Section. This article explains how to make an appointment, how to describe the problem you're having, and how to reschedule or cancel an appointment. You can use the app for this process , too. If you're on a computer, follow these steps to reserve time at the Genius Bar for support:. Click Contact Apple Support for help. Next, click on the product you want to get help with at the Genius Bar. Once you've selected the product you need help with:. A set of common help topics will be displayed. For instance, for the iPhone, you'll see the option to get help with battery issues, problems with iTunes, issues with apps, etc. Select the category that most closely matches the help you need. A number of topics within that category will appear. Select the one that best matches your need if there isn't a match, click The topic is not listed.

Trending Articles. While COVID pandemic measures are in place, you can reserve a time to browse for new products or process a return at most Apple locations. Sam Costello.

Unlike virtually every other tech company, Apple offers relatively fast and convenient face-to-face technical service for the full range of its consumer products. Each Genius Bar is staffed by what Apple calls Geniuses — customer service technicians trained and certified by Apple. Here's everything you need to know about how to use the Genius Bar and even how to pursue employment there. Apple's Genius Bar is a technical support service that can perform a wide variety of repairs and services on iPhones , MacBooks, Apple Watches, and other devices. If you make an appointment online before visiting an Apple Store, Apple will assess the problem and have a very good idea about whether your device can be serviced on-site or if more substantive repairs will be needed.

Arrange to mail your product directly to Apple. We can replace your iPhone battery for a fee. Learn more about iPhone battery service. We replace cracked screens for a fee. Accidental damage isn't covered by the Apple warranty. Learn more about iPhone screen repair. If you go to another service provider, they can set their own fees, so ask them for an estimate. We'll inspect your product when we receive it. If additional damage is found, you could pay an additional fee.

Appointment at apple store

In addition to the Genius Bar for hardware repairs, you have more immediate support options. Get your questions answered by an expert via phone, chat, email, or even Twitter. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. Speak to an Apple expert now.

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If you want to learn how to use your products, Apple has other in-store options. Click Confirm Appointment. No account yet? Enter your contact information and click Reserve it. Enter your product information. To start the conversation again, simply ask a new question. The Apple Genius Bar offers personalized support for Apple products. Place an order for pick-up and the items are paid-for, bundled together with your name on them, and ready for you or someone you designate to sign and go in minutes. Just click on the Visit the Genius Bar option. If you're on a computer, follow these steps to reserve time at the Genius Bar for support:. You'll receive a text message notification as well as an email confirming your appointment. About This Article. Get your questions answered by an expert via phone, chat, email, or even Twitter. Thanks for signing up! To cancel your appointment, access that email and select the Manage my Reservation link.

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US Markets Loading Otherwise, type your location or ZIP code into the Search bar at the top and press Return or Enter to search for a store. The confirmation will also be emailed to you. It's a good idea to make a reservation online before visiting the Genius Bar. Get hardware help. Did this summary help you? Some repairs may require the Genius Bar to send your product to another location. Search for your store. Trending Videos. Apple Stores don't just offer technical support and service via their Genius Bars — you can also take classes. Learn more If it's something a Genius Bar can help you with, you'll have the option to choose the Apple Store closest to you or one with the most convenient appointment availability. By continuing to use our site, you agree to our cookie policy. Instead, it suggests a phone call or online chat with Apple support.