Apple book appointment at genius bar

Apple tech problems? Better learn how to make a Genius Bar appointment at an Apple store, and get it seen to by the professionals.

Need tech support? Get personalized help at a reserved time. Jump to a Section. This article explains how to make an appointment, how to describe the problem you're having, and how to reschedule or cancel an appointment. You can use the app for this process , too. If you're on a computer, follow these steps to reserve time at the Genius Bar for support:.

Apple book appointment at genius bar

To start the conversation again, simply ask a new question. I need to schedule a Genius Bar appointment for an iPhone 11 Pro. Why is this process so difficult? There is not a clear path to accomplishing this. I've tried going through this over the phone, but that has not worked. Does anyone have a proven system for this? Posted on Jan 16, PM. Make sure you choose something like broken screen so the system automatically wants to offer repair options, like a store appointment. Page content loaded. Jan 16, PM in response to austinag. Jan 16, PM in response to lobsterghost1. Not a Genius Bar in the bunch. Jan 16, AM in response to austinag. Go to an Apple Store and ask for the person who handles check in. I've gotten appointments that way.

Found in Apple retail stores, it also offers classes and workshops.

Unlike virtually every other tech company, Apple offers relatively fast and convenient face-to-face technical service for the full range of its consumer products. Each Genius Bar is staffed by what Apple calls Geniuses — customer service technicians trained and certified by Apple. Here's everything you need to know about how to use the Genius Bar and even how to pursue employment there. Apple's Genius Bar is a technical support service that can perform a wide variety of repairs and services on iPhones , MacBooks, Apple Watches, and other devices. If you make an appointment online before visiting an Apple Store, Apple will assess the problem and have a very good idea about whether your device can be serviced on-site or if more substantive repairs will be needed. Many common kinds of repairs — like screen and battery replacements on iPhones — can be done on the same day while you wait. In some cases, depending on your Apple warranty , Geniuses will simply replace your device.

Apple says many problems can be solved over the phone or by chat or email, but one thing that sets it aside from other companies is its willingness to offer hands-on support from in-store Apple Geniuses. In this article, we show you how to set up an appointment with a Genius at an Apple Store. This page provides details for getting help via chat, a phone call, or email if your problem is software-based. Keep in mind that you will need to log in with your Apple ID to schedule an appointment or use other sections of the support site. Just click on the Visit the Genius Bar option. You can then pick the one closest to you, or the one with the most or soonest appointments available. Click on the time you wish to book and your appointment will be confirmed automatically.

Apple book appointment at genius bar

When I interviewed former Genius Aaron Epperson, a two-and-a-half year Apple Store veteran who left the company about a year ago, and asked what he wished customers knew before they came in for help, he had plenty of suggestions. So the next time something goes wrong with your Apple gear, keep his tips in mind:. The person or people on point are typically positioned by the doors, have an iPad in their hands, and have their heads up as they look around for customers to help. Make an appointment. By not having to sit, wait, and watch others get helped ahead of you, it helps to alleviate a major frustration of getting tech support—all the time it can take.

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If it's something a Genius Bar can help you with, you'll have the option to choose the Apple Store closest to you or one with the most convenient appointment availability. User level: Level 1. Email Twitter icon A stylized bird with an open mouth, tweeting. Trending Videos. Get hardware help. You'll see a confirmation of your appointment. In addition to the Genius Bar for hardware repairs, you have more immediate support options. Facebook Email icon An envelope. View in context. Redeem now. Learn more Sign up. For issues which warrant a Genius Bar visit, you'll see the option "Bring in for Repair". Before you go directly to an Apple Store and try to get the attention of a Genius, start online or with a phone call. US Markets Loading

The Apple Store is a glorious place to shop for all of your Apple device and accessory needs, but they can also help you with questions and repairs. The Genius Bar inside of the Apple Store is the official place to get assistance with your Apple device hardware issues. The Genius Bar offers assistance with all available Apple devices.

Naturally, as they sell some of the best phones , best tablets and best laptops around, Apple stores are very busy places, so you need to book a Genius Bar appointment ahead. Find a location, make an appointment, and go to the store at the indicated time. Apple says many problems can be solved over the phone or by chat or email, but one thing that sets it aside from other companies is its willingness to offer hands-on support from in-store Apple Geniuses. You'll see a confirmation of your appointment. Feel free to try them if you like; they may work and save you a trip. Once you've found your preferred store, tap the store's name to continue. Appointment Confirmation and Cancellation Options. A forum where Apple customers help each other with their products. Posted on Nov 14, AM. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. Why is it so bloody difficult to schedule a Genius Bar appointment? AirDrop not working? Once you've selected the product you need help with:. Apple hires Geniuses on both a part-time and full-time basis, and the company is primarily looking for people with strong people skills and problem-solving abilities. Chat Get real-time assistance from an Apple expert right on your computer or mobile device.