Account.live.com

Edit your gamertag or avatar, update your Xbox settings, find and add friends, account.live.com, and more.

Home Home. You see the following error message when you're trying to sign in to Xbox:. This means that there's a problem with your Microsoft account. Solution 1: Check the Xbox status. Check the Xbox status page.

Account.live.com

This step assumes you've tried Reset a forgotten Microsoft account password , but your attempt wasn't successful. If you already tried this but it didn't work, use our Sign In Helper tool. The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours. Improve your chances to successfully recover your account by reading through the following guidance first. Important: The account recovery form can only be used if two-step verification isn't turned on. You'll need a working email account that you can access. We'll use this account to send you information about your request. You can use any active email account, even one belonging to a friend or relative.

Here you'll find guidance for how to secure your account account.live.com forward, make it easier to reset a password, and account.live.com additional methods you can use to verify your account. If you updated all of your security info, account.live.com, that update will take 30 days.

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If you want to change a known password, see Change your Microsoft account password instead. If the "Enter password" window is still open select Forgotten your password? For your protection, Microsoft must verify your identity before you can proceed with resetting your password. Retype the first part of the email address or the last four digits of the phone number hinted at in the previous window. Confirm the code to create a new password. Learn how to create a strong password. If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool. How to help keep your Microsoft account safe and secure.

Account.live.com

If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate our Terms of Use. Sign in. The phone doesn't need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages. You may have to create a new password. Read tips on how to create a strong password. For help reinstating your account, select the link in the window that begins with aka. Follow the instructions provided.

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This waiting period helps protect your account if an attacker accesses your password. Once you're able to get back into your account, review How to help keep your Microsoft account safe and secure. Clear instructions. Earn rewards With Microsoft Rewards, playing games, watching movies, and having fun with Xbox means real rewards in your pockets. Manage your Xbox profile Edit your gamertag or avatar, update your Xbox settings, find and add friends, and more. No jargon. If you recently bought a new one, try to get the hardware ID from your old console. Accessibility center. Thank you! Any more feedback for Microsoft?

These instructions are for personal Microsoft accounts. If you sign in with a work or school account, go to your Account portal. Sign in.

You'll need a working email account that you can access. We'll send the results of your recovery request to the working email address you provided at the beginning of the form within 24 hours. Earn rewards With Microsoft Rewards, playing games, watching movies, and having fun with Xbox means real rewards in your pockets. Answer as many questions as you can as thoroughly as possible. This step assumes you've tried Reset a forgotten Microsoft account password , but your attempt wasn't successful. Didn't match my screen. If you skipped this step when you first set up your account, you'll need to do this when prompted. If you see any services with alerts, expand the service, scroll down to Notifications , and sign in to receive a message when the service is up and running again. Xbox status page. Is it possible that you moved or changed your name? Play multiplayer games Experience the best in competitive and cooperative online gaming with Xbox Game Pass Ultimate or Core. Thank you! You'll be asked questions that are specific to the account you're trying to recover. Any additional feedback? If any of the above are outdated or incorrect, make sure to update them.